Keep RT from autoconversion

RT Users
1

Hi,

our RT installation seems to automatically convert any incoming mail
from ISO-8859-1 into UTF8 and then back to ISO-8859-1 or something,
effectively breaking all Umlauts that are in the mail.

All mails are sent as ISO-8859-1 with UTF-8 Umlauts, which really looks
annoying.

This problem seems to have started after updating to RT 3.2.0 - what are
we doing wrong?

Regards,

–ck

2

Hi,

our RT installation seems to automatically convert any incoming mail
from ISO-8859-1 into UTF8 and then back to ISO-8859-1 or something,
effectively breaking all Umlauts that are in the mail.

I experience the same with a 3.0.11 installation. Updating Perl from
5.8.0 to 5.8.5 didn’t solve the problem.

All mails are sent as ISO-8859-1 with UTF-8 Umlauts, which really
looks annoying.

Hmm. Our mails leave RT correctly encoded in utf-8. So the problem is
only on the receiving side.

This problem seems to have started after updating to RT 3.2.0 - what
are we doing wrong?

As stated before, we have the problem right from the start with 3.0.11.

Any hints are welcome as this is a bit annoying. I also have the
feeling attachments become corrupted as well. There are a couple of RTF
and DOC attachments that can’t be opened correctly.

Greetings
Tim
Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/
aim:timpritlove jabber:tim@jabber.berlin.ccc.de
Project Blinkenlights http://www.blinkenlights.de/
The Fifth Commandment:
A Discordian is Prohibited of Believing What he reads.

3

Hi,

our RT installation seems to automatically convert any incoming mail
from ISO-8859-1 into UTF8 and then back to ISO-8859-1 or something,
effectively breaking all Umlauts that are in the mail.

I experience the same with a 3.0.11 installation. Updating Perl from
5.8.0 to 5.8.5 didn’t solve the problem.

If folks can send us sample mail messages that will exhibit the
brokenness when fed into RT, we can add them to the test suite. (please
gzip the messages, so they don’t get munged by our RT instance :wink: Test
suite patches that show the broken behaviour will get even higher
priority.

Jesse
4

Hi,

our RT installation seems to automatically convert any incoming mail
from ISO-8859-1 into UTF8 and then back to ISO-8859-1 or something,
effectively breaking all Umlauts that are in the mail.

I experience the same with a 3.0.11 installation. Updating Perl from
5.8.0 to 5.8.5 didn’t solve the problem.

I need to give further feedback on this as we have had a mod_perl
configuration error that kept the fix from working.

So: Updating Perl from 5.8.0 to 5.8.5 DID solve the problem!

Greetings
Tim
Tim Pritlove, Discordian Evangelist
mailto:tim@ccc.de http://tim.geekheim.de/
aim:timpritlove jabber:tim@jabber.berlin.ccc.de
Project Blinkenlights http://www.blinkenlights.de/
“Sure it corrupts your files, but look how fast it is!”

5

Hi,

our RT installation seems to automatically convert any incoming mail
from ISO-8859-1 into UTF8 and then back to ISO-8859-1 or something,
effectively breaking all Umlauts that are in the mail.

I need to give further feedback on this as we have had a mod_perl
configuration error that kept the fix from working.

So: Updating Perl from 5.8.0 to 5.8.5 DID solve the problem!

That’s good to hear. Thanks for the update, Tim.

Best,
Jesse
6

Tim Pritlove wrote:

I need to give further feedback on this as we have had a mod_perl
configuration error that kept the fix from working.

So: Updating Perl from 5.8.0 to 5.8.5 DID solve the problem!

After a bit of meddling around with our perl installation, I concur. At
least AFAICS.

Regards,

–ck