Just installed RT its says You're almost there! - help

Hi All,

I notice the following error in error_log
path: /var/log/httpd

[error] [client 69.96.182.16] script not found or unable to stat:
/opt/rt3/bin/mason_handler.fcgiindex.html, referer:

Followed the documentation of William Harrison
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
all went well but when I click at the url it says :

You’re almost there!
You haven’t yet configured your webserver to run RT. You appear to have
installed RT’s web interface correctly, but haven’t yet configured your web
server to “run” the RT server which powers the web interface. The next step
is to edit your webserver’s configuration file to instruct it to use RT’s
mod_perl, fastcgi or speedycgi handler.

Looking for help regarding this…

Thanks in advance

Regards,
Srinivas Balan

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Be sure to check out the RT Wiki at http://wiki.bestpractical.com
http://wiki.bestpractical.com

“The information contained in this message and the attachments (if any) may
be privileged and confidential and protected from disclosure. You are hereby
notified that any unauthorized use, dissemination, distribution or copying
of this communication, review, retransmission, or taking of any action based
upon this information, by persons or entities other than the intended
recipient, is strictly prohibited. If you are not the intended recipient or
an employee or agent responsible for delivering this message, and have
received this communication in error, please notify us immediately by
replying to the message and kindly delete the original message, attachments,
if any, and all its copies from your computer system. Thank you for your
cooperation.”

Your problem is stated rather clearly here:
[error] [client 69.96.182.16] script not found or unable to stat:
/opt/rt3/bin/mason_handler.fcgiindex.html

it should be calling:
/opt/rt3/bin/mason_handler.fcgi

Srinivas Balan wrote:

Hi All,

I notice the following error in error_log
path: /var/log/httpd

[error] [client 69.96.182.16] script not found or unable to stat:
/opt/rt3/bin/mason_handler.fcgiindex.html, referer:

Followed the documentation of William Harrison
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
all went well but when I click at the url it says :

You’re almost there!
You haven’t yet configured your webserver to run RT. You appear to have
installed RT’s web interface correctly, but haven’t yet configured
your web
server to “run” the RT server which powers the web interface. *The
next step
is to edit your webserver’s configuration file to instruct it to use RT’s
mod_perl, fastcgi or speedycgi handler.
*
Looking for help regarding this…

Thanks in advance

Regards,
Srinivas Balan

“The information contained in this message and the attachments (if
any) may
be privileged and confidential and protected from disclosure. You are
hereby
notified that any unauthorized use, dissemination, distribution or copying
of this communication, review, retransmission, or taking of any action
based
upon this information, by persons or entities other than the intended
recipient, is strictly prohibited. If you are not the intended
recipient or
an employee or agent responsible for delivering this message, and have
received this communication in error, please notify us immediately by
replying to the message and kindly delete the original message,
attachments,
if any, and all its copies from your computer system. Thank you for your
cooperation.”


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

“The information contained in this message and the attachments (if
any) may be privileged and confidential and protected from disclosure.
You are hereby notified that any unauthorized use, dissemination,
distribution or copying of this communication, review, retransmission,
or taking of any action based upon this information, by persons or
entities other than the intended recipient, is strictly prohibited. If
you are not the intended recipient or an employee or agent responsible
for delivering this message, and have received this communication in
error, please notify us immediately by replying to the message and
kindly delete the original message, attachments, if any, and all its
copies from your computer system. Thank you for your cooperation.”



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Drew Barnes wrote:

Your problem is stated rather clearly here:
[error] [client 69.96.182.16] script not found or unable to stat:
/opt/rt3/bin/mason_handler.fcgiindex.html

it should be calling:
/opt/rt3/bin/mason_handler.fcgi

when I’ve seen errors like this in the past, I had left the trailing /
off my path in a config somewhere. That’d be the first thing I’d check.

Anne