Just finished installing now what

I just downloaded and installed RT and I got it working but I dont know how
to start configuring it… Besides what the web interface has about users and
queues… It seems it needs to know more about email and for example, my
domain… The user web page still shows example.com … I read the wiki and
found some interesting articles but seems information is scattered.

Is there a quick start guide that can help you configure RT to get you up
and running faster and a step by step guide on which files to change and
configure?

Thank You!

I just downloaded and installed RT and I got it working but I dont know how
to start configuring it… Besides what the web interface has about users and
queues… It seems it needs to know more about email and for example, my
domain… The user web page still shows example.com … I read the wiki and
found some interesting articles but seems information is scattered.

Is there a quick start guide that can help you configure RT to get you up
and running faster and a step by step guide on which files to change and
configure?

Thank You!

You can skip a lot of this. But the section it should like you are
missing in the RT_SiteConfig.pm:

http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html

Here is a series of articles that cover how to install and setup RT “the
hard way” but still has some good information.

http://www.sun.com/bigadmin/features/articles/req_track_1.html

Beyond that, google…lots of google.

Hope this helps,

Jeremy

Nice pointers… Thx Jeremy… I figured out a lot of these myself the hard
way… But seems Im still missing a few things that I found on your url…
Thx!

I’ve also found the O’Reilly book, RT::Essentials to be quite useful.

-MikeFrom: “Anton Krall” akrall@intruder.com.mx
Sent: Monday, August 03, 2009 8:36 AM
To: “Jeremy Winder” jwinder@logicalsi.com
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Just finished installing now what

Nice pointers… Thx Jeremy… I figured out a lot of these myself the hard
way… But seems Im still missing a few things that I found on your url…
Thx!

From: Jeremy Winder jwinder@logicalsi.com
Organization: Logical Solutions, Inc.
Date: Mon, 03 Aug 2009 08:31:19 -0400
To: Anton Krall akrall@intruder.com.mx
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Just finished installing now what

I just downloaded and installed RT and I got it working but I dont know
how
to start configuring it… Besides what the web interface has about users
and
queues… It seems it needs to know more about email and for example, my
domain… The user web page still shows example.com … I read the wiki
and
found some interesting articles but seems information is scattered.

Is there a quick start guide that can help you configure RT to get you
up
and running faster and a step by step guide on which files to change and
configure?

Thank You!

You can skip a lot of this. But the section it should like you are
missing in the RT_SiteConfig.pm:

http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html

Here is a series of articles that cover how to install and setup RT “the
hard way” but still has some good information.

http://www.sun.com/bigadmin/features/articles/req_track_1.html

Beyond that, google…lots of google.

Hope this helps,

Jeremy


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Thx Mike, Ill take a look at it…

From: Michael Ellis michael_ellis@umanitoba.ca
Reply-To: Michael Ellis michael_ellis@umanitoba.ca
Date: Tue, 4 Aug 2009 09:09:52 -0500
To: RT-USERS RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Just finished installing now what

I’ve also found the O’Reilly book, RT::Essentials to be quite useful.

http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie=
UTF8&qid=1249394974&sr=8-1

-Mike


From: “Anton Krall” akrall@intruder.com.mx
Sent: Monday, August 03, 2009 8:36 AM
To: “Jeremy Winder” jwinder@logicalsi.com
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Just finished installing now what

Nice pointers… Thx Jeremy… I figured out a lot of these myself the hard
way… But seems Im still missing a few things that I found on your url…
Thx!

From: Jeremy Winder jwinder@logicalsi.com
Organization: Logical Solutions, Inc.
Date: Mon, 03 Aug 2009 08:31:19 -0400
To: Anton Krall akrall@intruder.com.mx
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Just finished installing now what

I just downloaded and installed RT and I got it working but I dont know
how
to start configuring it… Besides what the web interface has about users
and
queues… It seems it needs to know more about email and for example, my
domain… The user web page still shows example.com … I read the wiki
and
found some interesting articles but seems information is scattered.

Is there a quick start guide that can help you configure RT to get you
up
and running faster and a step by step guide on which files to change and
configure?

Thank You!

You can skip a lot of this. But the section it should like you are
missing in the RT_SiteConfig.pm:

http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.htm>>>
l