Jumbo - updating owner

RT Developers
1

I can’t update the owner of a ticket in jumbo view in 3.5.5 - I always get:

That user does not exist

Works fine in People view. I didn’t see anything obvious between
ModifyAll.html and ModifyPeople.html … any ideas?

-=| Ben
2

I can’t update the owner of a ticket in jumbo view in 3.5.5 - I always get:

That user does not exist

Works fine in People view. I didn’t see anything obvious between
ModifyAll.html and ModifyPeople.html … any ideas?

Is the HTML of the SelectOwner widget the same? Do you see anything in
the logs?

3

I compared how they were called, and they’re the same. So now I’m starting
to wonder if having EditPeople and EditBasics on the same page is causing
problems … I tried to change the owner on the Jumbo page via the TWO
places possible, and both give me an error. If I remove the EditPeople from
the Jumbo page and leave EditBasics in, it works – and vice-versa… So that
must be it. FWIW setting the owner in BOTH places to the new value doesn’t
work … One widget is stepping on the other one somehow.

-=| Ben
4

I compared how they were called, and they’re the same. So now I’m starting
to wonder if having EditPeople and EditBasics on the same page is causing
problems … I tried to change the owner on the Jumbo page via the TWO
places possible, and both give me an error. If I remove the EditPeople from
the Jumbo page and leave EditBasics in, it works – and vice-versa… So that
must be it. FWIW setting the owner in BOTH places to the new value doesn’t
work … One widget is stepping on the other one somehow.

We’ve fixed this in chaldea and it should get fixed in the next
merge-forward to 3.5

5

We’ve fixed this in chaldea and it should get fixed in the next
merge-forward to 3.5

Confirm fixed, thanks!

-=| Ben