Our next training session, Request Tracker for Incident Response, will be held next month on Wednesday, July 14th. You can check out all the details as well as register for classes here .
RTIR
Date: July 14th, 2021
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- Review of RTIR workflow
- Using RTIR for incident response
- Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures
- Built-in tools
- Service level agreements (SLAs)
- Auto-setting custom fields from email contents
- Integrating RTIR with other tools
If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.