Its possible to modify the template

RT Developers
1

Hello, good to everyone.
These days we have been looking at Request Tracker and we have decided to install it.
We are on the RT-5.0.
Investigating in the graphical interface I have not found the possibility of modifying the ticket template.
And my question is:
is it possible to add some field during the ticket creation?

For example: Add a dropdown with a value to choose from

Thank u all

2

I think you mean customfields for ticket. It can be easily add.

3

Yes, I have created two custom fields to test, but the standard user does not see those fields when creating the ticket.
I have enabled the ‘SeeCustomField’ group permission and it doesn’t see them either.
Instead, the user 'root, if you see that extra field.

4

You can look to grant the SetInitialCustomField or ModifyCustomField rights

5

Yees ! Thank u so much

I was browsing those tabs and didn’t realize it.

Thanks