Itil?

RT Users
1

Hello everyone?

Does the request tracker follows the ITIL specifications?
Maybe this is question doesn’t out of sense, somebody came to me asking for
this.

thanks in advance for any answer
Enediel
Linux user 398956

2

Does the request tracker follows the ITIL specifications?
Maybe this is question doesn’t out of sense, somebody came to me asking for
this.

Answered in August. http://lists.fsck.com/pipermail/rt-users/2005-August/032981.html

Basically, it’s all in how you configure RT.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

Greetings,

If you mean, does RT comply with all of ITIL, the answer is no. However,
that is only if you are implementing the complete ITIL framework. We use
RT as a component of our ITIL implementation, i.e. for incidents and
change management (i.e. approvals). Remember that ITIL is just a
framework, how one implements it will differ from another. RT can be
customized to fit ones needs for some of the modules if they know what
they want. Personally I do not believe anything follows ITIL since ITIL
is not a set of rules, just guidelines.

Ramon Kagan, GCIA
York University, Computing and Network Services
Information Security - Senior Information Security Analyst
(416)736-2100 #20263
rkagan@yorku.ca

I have not failed. I have just I don’t know the secret to success,
found 10,000 ways that don’t work. but the secret to failure is
trying to please everybody.
- Thomas Edison - Bill Cosby
----------------------------------- ------------------------------------On Wed, 28 Sep 2005, enediel gonzalez wrote:

Hello everyone?

Does the request tracker follows the ITIL specifications?
Maybe this is question doesn’t out of sense, somebody came to me asking for
this.

thanks in advance for any answer
Enediel
Linux user 398956

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4

I am getting the error.

delivery of mail with the command /usr/lib/sendmail -v -q -C/etc/mail/sendmail.cf …

Running /var/spool/mqueue/j8NHVDWt027735 (sequence 1 of 1)“|rt-mailgate --queue general --action comment --url http://137.218.0.4/rt”… Connecting to prog…mailer prog died with signal 11"|rt-mailgate --queue general --action comment --url http://137.218.0.4/rt"… Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Can someone please help

Thanks

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