I would like to ask for help, and I want to do something that I do not
know if it’s possible to do in RT.
Specifically, I like the idea that when someone replies / comment a
ticket shows the ticket information in my mail agent (exemple
Thunderbird) withall transactions.
My desire is when I answer this email, i want toONLY the answer in my RT
systemand NOT all transactions again, because as currently I get ALL the
information replicated when I reply a email.
It is possible that when answering an email from a ticket ONLY be copied
to the RT system the answer?
/ / Daniel Garcï¿½a Mejï¿½a
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Cientï¿½fics i Acadï¿½mics de Catalunya
Gran Capitï¿½, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - firstname.lastname@example.org