It is posible to see custom fields in SelfService area for unprivileged users?

RT Users
1

Hi All,

It is posible to see custom fields in SelfService area for unprivileged
users?

If yes How?

I was looking on the wiki and google but I could don’t found the solution.

I trying to modify all permissions but unprivileged users never see the
custom fields.

I’m using RT 3.8.3

Please, could some body help me with a tutorial step by step?

Thanks in advance

Julio Kalizsky

2

Hi All,

It is posible to see custom fields in SelfService area for
unprivileged users?
If yes How?

Yes, many installations are doing it.

I was looking on the wiki and google but I could don’t found the
solution.
I trying to modify all permissions but unprivileged users never see
the custom fields.
I’m using RT 3.8.3
Please, could some body help me with a tutorial step by step

You don’t say if other users can see the Custom Fields, or if no users
can see them.

You must grant ModifyCustomField and/or SeeCustomField either on
each Custom Field object, or on a Queue or Global level, to the
Unprivileged
group.

You must also be sure that the Custom Field is applied to the Queue
or globally, otherwise it will never be visible.

-kevin