Issues with responding to ticket with a adminCC?

RT Users
1

Im playing with RT3 and I have a RT2 system up and running currently
without any issues. Ive just began testing with RT3 and moving over my
settings and everything but it seems if I add a AdminCC to a queue and
respond to a ticket its causing issues with the mail header. Here is the
a snippet of the mail header from the qf file from /var/spool/mqueue

H??From: “Richie Crews via RT” systems@intercall.com
H??RT-Ticket: systems #5
H??X-Mailer: Perl5 Mail::Internet v1.58
H??Reply-To: systems@intercall.com
H??RT-Originator: rcrews@intercall.com
H??X-RT-Loop-Prevention: systems
H??Content-Type: multipart/mixed;
boundary=“----------=_1055337205-11881-0”
H??Subject: [systems #5] Test Ticket again
H??In-Reply-To: rt-5@systems
H??Managed-BY: RT 3.0.2 (Request Tracker — Best Practical Solutions)
H??BCC: sysadmins@intercall.com
H??Precedence: bulk
H??RT-Attach-Message: yes
H??MIME-Version: 1.0
H??To: “AdminCc of systems Ticket #5”:;
H??Sender: Nobody nobody@mail.icallinc.com

As you see the To: lins says “AdminCC of systems Ticket #5” which is
causing a syntax illegal for recipient addresses in sendmail.
Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831

Unix is very user friendly, its just picky on who it likes…

“Providing security for your email needs”
Stop Spam, Support RBL http://www.mail-abuse.org

2

Im playing with RT3 and I have a RT2 system up and running currently
without any issues. Ive just began testing with RT3 and moving over my
settings and everything but it seems if I add a AdminCC to a queue and
respond to a ticket its causing issues with the mail header. Here is the
a snippet of the mail header from the qf file from /var/spool/mqueue

H??From: “Richie Crews via RT” systems@intercall.com
H??RT-Ticket: systems #5
H??X-Mailer: Perl5 Mail::Internet v1.58
H??Reply-To: systems@intercall.com
H??RT-Originator: rcrews@intercall.com
H??X-RT-Loop-Prevention: systems
H??Content-Type: multipart/mixed;
boundary=“----------=_1055337205-11881-0”
H??Subject: [systems #5] Test Ticket again
H??In-Reply-To: rt-5@systems
H??Managed-BY: RT 3.0.2 (Request Tracker... So much more than a help desk — Best Practical Solutions)
H??BCC: sysadmins@intercall.com
H??Precedence: bulk
H??RT-Attach-Message: yes
H??MIME-Version: 1.0
H??To: “AdminCc of systems Ticket #5”:;
H??Sender: Nobody nobody@mail.icallinc.com

As you see the “To:” line says “AdminCC of systems Ticket #5” which is
causing a syntax illegal for recipient addresses in sendmail.
Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831

Unix is very user friendly, its just picky on who it likes…

“Providing security for your email needs”
Stop Spam, Support RBL http://www.mail-abuse.org

3

Richie Crews wrote:

As you see the To: lins says “AdminCC of systems Ticket #5” which is
causing a syntax illegal for recipient addresses in sendmail.

You’ve enabled $UseFriendlyToLine without reading the comment
that accompanies it.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances