Issues with my ldap setup

RT Users
1

Hello,

I am trying to setup ldap for my RT instance (5.0.7). I’ve gotten the connection to work but I am having issues searching the OU.

Here is the ldap settings:

Set($LDAPBase, 'dc=my,dc=ad,dc=server');
Set($LDAPFilter, '(&(ou=users,ou=companyname))');
Set($LDAPMapping, {Name         => 'uid', # required
                       EmailAddress => 'mail',
                       RealName     => 'cn',
                       WorkPhone    => 'telephoneNumber',
                       Organization => 'departmentName',
});

This is how our AD environment is setup

  • base
    ** company name
    *** users
    *** groups

I’ve tried using groups in the groups ou with no luck, I’ve tried the users ou as well. Any ideas?

2

It seems you have not posted the entire config, or you’re missing a lot of parameters (like LDAP servers, password, etc). Obviously you’d want to anonymize that before posting, but completeness of information (anonymized) is usually a help for starters.

If you’re running microsoft active directory, the “Name” field should be pointing to sAMAccountName instead of uid.

3

Hi,

Try changing Ldap filter to the following if you want AND for ou=user and ou=companyname:

Set($LDAPFilter, '(&(ou=users)(ou=companyname))');
4

Thank you all for the suggestions.

I tried doing Set($LDAPFilter, ‘(&(objectClass=user))’); like another post suggested and it’s working now.