Issues with CCs

RT Users
1

CCs are working at this point, but I have addresses that I never want to get CCd.

In the file RT_SiteConfig.pm, the following is set

RTAddressRegexp is used to make sure RT doesn’t add itself as a ticket CC if

the setting above is enabled.

#Set($RTAddressRegexp , ‘^rt@example.com$’);
#Set($RTAddressRegexp , ‘^(|||<emai…>)@.*$’);
Set($RTAddressRegexp ,
’^(||||)@.intelenet.net$’);

But I still get support added to the ticket as a CC.

Any ideas?

Thank you.
InteleNet Communications Inc. "Help me help you."
Chance Ervin - SCSA – Jerry Maguire
Oracle Certified Professional
Supervisor of Network Operations

2

Chance Ervin wrote:

Set($RTAddressRegexp ,
‘^(||||)@.
intelenet.net$’);

The angle brackets and that dot are getting in your way.

Try:

Set($RTAddressRegexp ,
‘^(rt|support|rt-mb|intelenet-support|intelenet-comments)@intelenet.net
$’);

or, to condense further…

Set($RTAddressRegexp ,
‘^(rt(-mb)?|support|intelenet-(support|comments))@intelenet.net$’);

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