Issues on taking a ticket

Hey, after reading the Administration guide and the FAQ I was wondering on how to grant access rights for a staff member to ‘take’ a ticket. I was assuming that the privilege “OwnTicket” would be enough, but I still get a “Permission Denied” error. When I grant the staff member “AdminQueue” it works, but I don’t want to give the staff member too much access. Is this the only solution? Or is there something else? Any help would be appreciated, thanks.

Paul Burkett
ATG Intern
http://www.red-fusion.org/

[ please wrap lines at a reasonable length – thanks ]

Paul Burkett wrote:

Hey, after reading the Administration guide and the FAQ I was wondering
on how to grant access rights for a staff member to ‘take’ a ticket. I was
assuming that the privilege “OwnTicket” would be enough, but I still get
a “Permission Denied” error. When I grant the staff member "AdminQueue"
it works, but I don’t want to give the staff member too much access. Is
this the only solution? Or is there something else? Any help would be
appreciated, thanks.

Try giving the user ModifyTicket as well as OwnTicket?