Issue with ticket creation in RT

Akhil_Siby · July 24, 2021, 1:38pm

I tried to create a ticket in the RT account from the postman, but it shows the error “Possible cross-site request forgery”. I did the login by using credentials from the postman. But still, I can’t create ticket using API from the postman. But the ticket searching using API is working. Can someone please help me?

knation · July 24, 2021, 2:34pm

Can you share the request that is failing?

Akhil_Siby · July 24, 2021, 4:35pm

Thank you for the response. Following is my request
https://rt.reflectionsinfo.com//REST/1.0/ticket/new?user=akhilsiby&content=Queue: HR Subject: enable my last week timesheet for editing Status:new Requestor:akhil.siby@reflectionsinfos.com

knation · July 25, 2021, 3:11pm

How’re you making the request?

Akhil_Siby · July 25, 2021, 5:06pm

I am making the request from the postman using the POST method. Adding the screenshot below

knation · July 26, 2021, 11:59am

Did you add cookies or something from your web browser to the request?

Akhil_Siby · July 26, 2021, 12:06pm

yes I added cookies with the request

knation · July 26, 2021, 12:06pm

Oh try removing those RT session cookies