ISSUE with sending mails to CC while creating ticket

RT Users
1

HI,

I am using RT 4.0.8. + External Authentication. (AD integration).

When used selfservice portal and added a group id in cc, requester gets the
notification but members in group which part of cc do not receive any
notification.

i have tried configuring

Set($ParseNewMessageForTicketCcs , 1);
Set($RTAddressRegexp , ‘^rt@$’);

But no luck. is there something which I am missing. ?

Thanks
Sandeep

2

I am using RT 4.0.8. + External Authentication. (AD integration).

When used selfservice portal and added a group id in cc, requester gets the notification but
members in group which part of cc do not receive any notification.

RT doesn’t ship with a Scrip that notifies Ccs on Create (this is
being resolved in a future release of RT once the upgrade path is
determined).

For now, you should create an On Create Notify Ccs with template
Correspon Scrip.

-kevin