OS info: Linux xxxx 2.4.26-1-xeon #1 SMP Mon Jul 26 11:53:48 EDT 2004 i686
GNU/Linux Installed RT3 using Debian package installer (request-tracker3
package) Old RT version: 2.0.15 New RT version: 3.0.11-3
The dump from rt2 goes fine, no errors.
Output from dumpfile-to-rt3.0 is as follows:
/* Start output */
Importing users
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
…
Importing groups
[Wed Sep 28 17:12:53 2005] [crit]: 1
(/usr/share/request-tracker3/lib/RT/ACE_Overlay.pm:884)
[Wed Sep 28 17:12:53 2005] [crit]: Can’t load a principal for id
(/usr/share/request-tracker3/lib/RT/ACE_Overlay.pm:885)
Importing tickets…t-1
.t-4
.t-15
.t-325
.t-326
.t-327
.t-328
.t-329
.t-330
.t-331
.t-332
.t-333
.t-334
.t-335
.t-336
.t-338
.t-339
.t-340
.t-341
.t-342
.t-343
.t-344
.t-345
.t-346
.t-347
.t-348
.t-349
.t-350
.t-351
.t-352
[Wed Sep 28 17:13:19 2005] [crit]: What do I do with OldValue for
HASH(0x937aefc). It is a HASH at ./dumpfile-to-rt-3.0 line 348.
(/usr/share/request-tracker3/lib/RT.pm:257)
/* End Output */
As you can see, I got errors importing the groups and then after it imported
30 tickets. I am able to log into the web interface and see these 30
tickets as well as all of my groups. I have been searching the mailing list
archives for the error seen during the ticket import but haven’t found an
answer to the error.
Can anybody shed some light on this for me, it would be appreciated. If I
have left out any pertinent information, please let me know and I apologize
in advance.
Thanks,
Dave
Dave Taylor wrote:
As you can see, I got errors importing the groups and then after it imported
30 tickets. I am able to log into the web interface and see these 30
tickets as well as all of my groups. I have been searching the mailing list
archives for the error seen during the ticket import but haven’t found an
answer to the error.
Can anybody shed some light on this for me, it would be appreciated. If I
have left out any pertinent information, please let me know and I apologize
in advance.
I had problems with the import due to a too new version of
DBIx::SearchBuilder, I believe. I ran the dump out of RT2 with the
version specified for RT2 (0.48 I believe) and then I upgraded to the
version required for RT3 (I used RT 3.2.3 so not sure what version it
was off hand) and then ran the dump into RT3 without any problems. Might
want to check that out, along with any other tips that come along.
Tom
Thanks Tom, that wasn’t really my answer, but you pushed me in the right
direction. Chalk this one up to the DUH factor. I was using an older
version of the conversion script (1.11). I downloaded 1.21 and it works
beautifully.
Thanks again.
DaveFrom: Tom Lichti [mailto:tom@redpepperracing.com]
Sent: Wednesday, September 28, 2005 2:05 PM
To: Dave Taylor
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Issue with rt2 to rt3 conversion
Dave Taylor wrote:
As you can see, I got errors importing the groups and then after it
imported 30 tickets. I am able to log into the web interface and see
these 30 tickets as well as all of my groups. I have been searching
the mailing list archives for the error seen during the ticket import
but haven’t found an answer to the error.
Can anybody shed some light on this for me, it would be appreciated.
If I have left out any pertinent information, please let me know and I
apologize in advance.
I had problems with the import due to a too new version of
DBIx::SearchBuilder, I believe. I ran the dump out of RT2 with the version
specified for RT2 (0.48 I believe) and then I upgraded to the version
required for RT3 (I used RT 3.2.3 so not sure what version it was off hand)
and then ran the dump into RT3 without any problems. Might want to check
that out, along with any other tips that come along.
Tom
Dave Taylor wrote:
Thanks Tom, that wasn’t really my answer, but you pushed me in the right
direction. Chalk this one up to the DUH factor. I was using an older
version of the conversion script (1.11). I downloaded 1.21 and it works
beautifully.
Thanks again.
Dave
Ah. Well, glad I helped anyway. The latest is1.23, I believe, but if
1.21 works for you, then great.
Tom