Issue with replying to forwarded mails

RT Users
1

Hi All,

We have an issue in email forwarding using RT web interface. We forwarded a
ticket to another email address inside our organization, who is not a part of
RT. When he replied to that
message from his email client mail sent to requester also

If user is a member in RT then he can login to RT and reply as a comment to
avoid

this issue. Is there any option which where we can block reply to requester if
somebody is replying to a forwarded mail

Praveen C
Blog : http://pravindev.blogspot.com
“-Break the gates to free your world-”

2

Praveen,

It sounds like you have granted “ReplyToTicket” too generously. Trim it down
a bit. How about granting it Globally to Requestors & Owners, then on a
Queue by Queue basis, grant that right just to the groups that should be
accessing that Queue with specific rights.

Kenn
LBNLOn Thu, Sep 2, 2010 at 1:18 AM, Praveen C praveen.velu84@yahoo.com wrote:

Hi All,

We have an issue in email forwarding using RT web interface. We forwarded a
ticket to another email address inside our organization, who is not a part
of
RT. When he replied to that
message from his email client mail sent to requester also

If user is a member in RT then he can login to RT and reply as a comment to
avoid

this issue. Is there any option which where we can block reply to requester
if
somebody is replying to a forwarded mail

Praveen C
Blog : http://pravindev.blogspot.com
“-Break the gates to free your world-”

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

3

Hi All,

We have an issue in email forwarding using RT web interface. We forwarded a
ticket to another email address inside our organization, who is not a part of
RT. When he replied to that
message from his email client mail sent to requester also

If user is a member in RT then he can login to RT and reply as a comment to
avoid

this issue. Is there any option which where we can block reply to requester if
somebody is replying to a forwarded mail

Unfortunately, what it sounds like you really want is a toggle to make
RT Forward from the comment address rather than the reply address.
Sadly, RT right now only supports a way to forward from the user’s
email address or the RT correspond address.

-kevin