Issue with mailgate on rt4

RT Users
1

Hola,

I’m reasonably sure this is a permissions issue, (and an utter noob
question) but I’m afraid I don’t know where RT creates the tmpdir. so
I’m not certain where to fix that.

Debian install of RT4.0.4, MYSQL, and I’m, able to create tickets fine,
but when mail comes in Postfix returns a deferral with the following error :

(temporary failure. Command output: /opt/rt4/bin/rt-mailgate: Couldn’t
create temp file, using memory error: Error in tempdir() using
XXXXXXXXXX: Could not create directory KVG5obldxe: Permission denied at
/opt/rt4/bin/rt-mailgate line 266 RT server error. The RT server which
handled your email did not behave as expected. It said: Can’t call
method “crit” on an undefined value at
/opt/rt4/sbin/…/lib/RT/EmailParser.pm line 483. Stack:
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:483]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:203]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:168]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:138]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1344]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] )

Any suggestions as to what I bugged up?

Thanks!

A

2

Hola,

I’m reasonably sure this is a permissions issue, (and an utter noob
question) but I’m afraid I don’t know where RT creates the tmpdir.
so I’m not certain where to fix that.

Debian install of RT4.0.4, MYSQL, and I’m, able to create tickets
fine, but when mail comes in Postfix returns a deferral with the
following error :

(temporary failure. Command output: /opt/rt4/bin/rt-mailgate:
Couldn’t create temp file, using memory error: Error in tempdir()
using XXXXXXXXXX: Could not create directory KVG5obldxe: Permission
denied at /opt/rt4/bin/rt-mailgate line 266 RT server error. The

The first half of this says that the mailgate can’t write to a temp
directory.

RT server which handled your email did not behave as expected. It
said: Can’t call method “crit” on an undefined value at
/opt/rt4/sbin/…/lib/RT/EmailParser.pm line 483. Stack:
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:483]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:203]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:168]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:138]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1344]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] )

The second half of this implies that RT can’t write to a temp
directory either (and that your logging is broken).

I’d be looking at the permissions on /tmp or whatever else you’re
using. I suspect the web interface would break similarly if you tried
to upload an attachment.

-kevin