Issue regarding HTML/Rich Text

RT Users
1

Hi,

I am using RT 4.4.2. I have an issue regarding reply from the tickets. When user replies from the ticket, reply is wikitext and not HTML/Rich Text. I am not sure what is the problem, as WYSIWYG message composer is enabled.

Did you have same problem and what can be issue?

2

The HTML issue is also happening with me as well as I have tried to resolve that but did not happen and the main thing is that it should be fixed as other users will not find the issue.

iTunes error 9