Issue creating tickets

I recently began having issues creating tickets with RT. I get the
following errors via our webpage when hitting submit. Please note, the
only changes I made to the site in the past few days is to grant
Everybody the right to Reply or comment to a ticket, and, reboot the
web/database server.

I can respond to tickets that exist, I just cannot add new tickets via
our website or via e-mail. Any assistance is greatly appreciated.

System error

error: Unrecognised line: daves@wavesco.com at
/usr/lib/rt/RT/EmailParser.pm line 405

context:

187: # whether they should generate a full stack trace (confess()
and cluck())
188: # or simply report the caller’s package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:

code stack: /usr/lib/perl5/5.8.0/Carp.pm:191
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182
/usr/lib/rt/RT/EmailParser.pm:405
/usr/lib/rt/RT/User_Overlay.pm:582
/usr/lib/rt/RT/Ticket_Overlay.pm:487
/usr/lib/rt/RT/Interface/Web.pm:345
/var/rt/html/Ticket/Display.html:72
/var/rt/html/Ticket/Create.html:255
/var/rt/html/autohandler:196

raw http://www.wavesco.com/rt/Ticket/Create.html#raw error

Unrecognised line: daves@wavesco.com at /usr/lib/rt/RT/EmailParser.pm
line 405

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 131

HTML::Mason::Exceptions::rethrow_exception(‘Unrecognised line:
daves@wavesco.com at /usr/lib/rt/RT/EmailParser.pm line 405^J’) called
at /usr/lib/perl5/5.8.0/Carp.pm line 191

Carp::croak(‘Unrecognised line: daves@wavesco.com’) called at
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122

Mail::Address::_tokenise(‘daves@wavesco.com’) called at
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182

Mail::Address::parse(‘Mail::Address’, ‘daves@wavesco.com’) called at
/usr/lib/rt/RT/EmailParser.pm line 405

RT::EmailParser::ParseAddressFromHeader(’’, ‘daves@wavesco.com’) called
at /usr/lib/rt/RT/User_Overlay.pm line 582

RT::User::LoadOrCreateByEmail(‘RT::User=HASH(0x96edc28)’,
‘daves@wavesco.com’) called at /usr/lib/rt/RT/Ticket_Overlay.pm line 487

RT::ticket::Create(‘RT::Ticket=HASH(0x9406ef8)’, ‘Requestor’,
‘ARRAY(0x9aca928)’, ‘TimeEstimated’, undef, ‘Cc’, ‘ARRAY(0x8d977c0)’,
‘Subject’, ‘test ticket’, ‘Status’, ‘new’, ‘FinalPriority’, 4,
‘TimeLeft’, ‘’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘ARRAY(0x8d97820)’,
‘Owner’, ‘’, ‘MIMEObj’, ‘MIME::Entity=HASH(0x9a84664)’,
‘InitialPriority’, 4, ‘Starts’, ‘1970-01-01 00:00:00’, ‘TimeWorked’, ‘’,
‘Due’, ‘2004-08-26 02:11:14’) called at /usr/lib/rt/RT/Interface/Web.pm
line 345

HTML::Mason::Commands::CreateTicket(‘Attachments’, undef, ‘Status’,
‘new’, ‘new-DependsOn’, ‘’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’,
‘Requestors’, ‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘Starts’, ‘’,
‘Attach’, ‘’, ‘TimeWorked’, ‘’, ‘id’, ‘new’, ‘Cc’, ‘’, ‘Subject’, ‘test
ticket’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’, ‘new-MemberOf’,
’’, ‘MemberOf-new’, ‘’, ‘Content’, ‘-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘Due’, ‘2004-08-25
21:11:14’) called at /var/rt/html/Ticket/Display.html line 72

HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘Subject’, ‘test ticket’,
‘Status’, ‘new’, ‘new-RefersTo’, ‘’, ‘FinalPriority’, 4,
‘new-DependsOn’, ‘’, ‘RefersTo-new’, ‘’, ‘TimeLeft’, ‘’, ‘Queue’,
‘nicadmin’, ‘AdminCc’, ‘’, ‘DependsOn-new’, ‘’, ‘Owner’, ‘’,
‘Requestors’, ‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘new-MemberOf’,
’’, ‘Starts’, ‘’, ‘MemberOf-new’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘Content’, ‘-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘id’, ‘new’,
‘Due’, ‘2004-08-25 21:11:14’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x97
a9bc0)’, ‘Cc’, ‘’, ‘Subject’, ‘test ticket’, ‘Status’, ‘new’,
‘new-RefersTo’, ‘’, ‘FinalPriority’, 4, ‘new-DependsOn’, ‘’,
‘RefersTo-new’, ‘’, ‘TimeLeft’, ‘’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’,
‘DependsOn-new’, ‘’, ‘Owner’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘new-MemberOf’, ‘’, ‘Starts’, ‘’, ‘MemberOf-new’,
’’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’, ‘Content’, ‘-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘id’, ‘new’,
‘Due’, ‘2004-08-25 21:11:14’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1068

HTML::Mason::Request::comp(undef, undef, ‘Cc’, ‘’, ‘Subject’, ‘test
ticket’, ‘Status’, ‘new’, ‘new-RefersTo’, ‘’, ‘FinalPriority’, 4,
‘new-DependsOn’, ‘’, ‘RefersTo-new’, ‘’, ‘TimeLeft’, ‘’, ‘Queue’,
‘nicadmin’, ‘AdminCc’, ‘’, ‘DependsOn-new’, ‘’, ‘Owner’, ‘’,
‘Requestors’, ‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘new-MemberOf’,
’’, ‘Starts’, ‘’, ‘MemberOf-new’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘Content’, ‘-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘id’, ‘new’,
‘Due’, ‘2004-08-25 21:11:14’) called at /var/rt/html/Ticket/Create.html
line 255

HTML::Mason::Commands::ANON(‘Status’, ‘new’, ‘new-DependsOn’, ‘’,
‘Requestors’, ‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘Starts’, ‘’,
‘Attach’, ‘’, ‘TimeWorked’, ‘’, ‘id’, ‘new’, ‘Subject’, ‘test ticket’,
‘Owner’, ‘’, ‘DependsOn-new’, ‘’, ‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’,
‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’, ‘’, ‘FinalPriority’, 4, ‘new-RefersTo’,
’’, ‘TimeLeft’, ‘’, ‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’,
‘MemberOf-new’, ‘’, ‘Content’, ‘-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘Status’, ‘new’,
‘new-DependsOn’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’,
‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’,
’’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’, ‘’, ‘Content’,
’-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98
a8b34)’, ‘Status’, ‘new’, ‘new-DependsOn’, ‘’, ‘Requestors’,
‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’,
‘TimeWorked’, ‘’, ‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’,
‘DependsOn-new’, ‘’, ‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’,
‘AdminCc’, ‘’, ‘Cc’, ‘’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’,
‘TimeLeft’, ‘’, ‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’,
’’, ‘Content’, ‘-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘Status’, ‘new’,
‘new-DependsOn’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’,
‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’,
’’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’, ‘’, ‘Content’,
’-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1068

HTML::Mason::Request::comp(undef, undef, ‘Status’, ‘new’,
‘new-DependsOn’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’,
‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’,
’’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’, ‘’, ‘Content’,
’-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’, ‘Status’, ‘new’,
‘new-DependsOn’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’,
‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’,
’’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’, ‘’, ‘Content’,
’-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760

HTML::Mason::Request::call_next(‘HTML::Mason::Request::CGI=HASH(0x9a506c
0)’, ‘Status’, ‘new’, ‘new-DependsOn’, ‘’, ‘Requestors’,
‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’,
‘TimeWorked’, ‘’, ‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’,
‘DependsOn-new’, ‘’, ‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’,
‘AdminCc’, ‘’, ‘Cc’, ‘’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’,
‘TimeLeft’, ‘’, ‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’,
’’, ‘Content’, ‘-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/var/rt/html/autohandler line 196

HTML::Mason::Commands::ANON(‘Status’, ‘new’, ‘new-DependsOn’, ‘’,
‘Requestors’, ‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘Starts’, ‘’,
‘Attach’, ‘’, ‘TimeWorked’, ‘’, ‘id’, ‘new’, ‘Subject’, ‘test ticket’,
‘Owner’, ‘’, ‘DependsOn-new’, ‘’, ‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’,
‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’, ‘’, ‘FinalPriority’, 4, ‘new-RefersTo’,
’’, ‘TimeLeft’, ‘’, ‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’,
‘MemberOf-new’, ‘’, ‘Content’, ‘-- ^M^J^M^JDavid J.
Schnardthorst^M^JWaves Corporation^M^JPhone: 314.974.0932 / Fax:
636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8c
718d8)’, ‘Status’, ‘new’, ‘new-DependsOn’, ‘’, ‘Requestors’,
‘daves@wavesco.com’, ‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’,
‘TimeWorked’, ‘’, ‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’,
‘DependsOn-new’, ‘’, ‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’,
‘AdminCc’, ‘’, ‘Cc’, ‘’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’,
‘TimeLeft’, ‘’, ‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’,
’’, ‘Content’, ‘-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves
Corporation^M^JPhone: 314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1072

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
1068

HTML::Mason::Request::comp(undef, undef, undef, ‘Status’, ‘new’,
‘new-DependsOn’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’,
‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’,
’’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’, ‘’, ‘Content’,
’-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
338

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line
297

HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0x9a506c0)’)
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line
197

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line 197

HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0x9a506c
0)’) called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm line
207

HTML::Mason::Interp::exec(undef, undef, ‘Status’, ‘new’,
‘new-DependsOn’, ‘’, ‘Requestors’, ‘daves@wavesco.com’,
‘InitialPriority’, 4, ‘Starts’, ‘’, ‘Attach’, ‘’, ‘TimeWorked’, ‘’,
‘id’, ‘new’, ‘Subject’, ‘test ticket’, ‘Owner’, ‘’, ‘DependsOn-new’, ‘’,
‘Due’, ‘2004-08-25 21:11:02’, ‘Queue’, ‘nicadmin’, ‘AdminCc’, ‘’, ‘Cc’,
’’, ‘FinalPriority’, 4, ‘new-RefersTo’, ‘’, ‘TimeLeft’, ‘’,
‘RefersTo-new’, ‘’, ‘new-MemberOf’, ‘’, ‘MemberOf-new’, ‘’, ‘Content’,
’-- ^M^J^M^JDavid J. Schnardthorst^M^JWaves Corporation^M^JPhone:
314.974.0932 / Fax: 636.410.0630^M^JEmail:
daves@wavesco.com^M^Jhttp://www.wavesco.com^M^J^M^J’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 127

eval {…} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm
line 127

HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH(0x91c4ad
8)’, ‘HASH(0x9893a30)’) called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/CGIHandler.pm line 76

HTML::Mason::CGIHandler::handle_cgi_object(‘HTML::Mason::CGIHandler=HASH
(0x91c4ad8)’, ‘CGI::Fast=HASH(0x95274b4)’) called at
/usr/bin/mason_handler.fcgi line 54

eval {…} at /usr/bin/mason_handler.fcgi line 54

Hi David,

I just ran into the same problem, you will need to upgrade your version
of Perl to version 5.8.3 (see top of README file in install dir). This
is assuming you are working with RT 3.2.1.

Michelle

*** Top of README file*****

REQUIRED PACKAGES:

o Perl 5.8.3 or later (http://www.perl.com).

       Perl versions prior to 5.8.3 contain bugs that could result
       in data corruption. We recommend strongly that you use 5.8.3
       or newer. RT may function with perl 5.8.0 and later, but
       is unsupported in that configuration.

David J. Schnardthorst wrote: