(tech info: rt3.0.2 runs on redhat 9.0, MySql and apache 2.0.40)
We have a problem with RT concerning the special norwegian characters æ ø and å.
letter iso-8859-1 utf-8
æ 0xF8 0xC3 0xA6
ø 0xE6 0xC3 0xB8
å 0xE5 0xC3 0xA5
(Typically we norwegians are not content with ending the alphabet on Z…) The problem occurs as follows:
I have a template in RT which contain the characters æ ø and å. When I send a mail from my test hotmail account to RT the autoreply that gets back to the hotmail account does not show æ ø and å correctly.
Now… As far as I understand pages in RT are in utf8, while hotmail generates iso8859-1 characters.
However, RT is able to show the incomming æ ø and ås correctly.
using hotmail to send mail to RT => (æ ø and å is shown correctly in the RT gui, displayed in utf8 encoding)
when RT sends autoreply, shown in hotmail => (æ ø & å is shown as Ã¸ Ã¥ Ã¦ (utf8) in the received message)
There seems to be a problem in converting characters. Do you have any suggestions?