Is this settings possible?

RT Users
1

It is possibe le to have the rt database one one server, the web interface on
other one and the rt-mailgate on other. I know that to do this rt3 should be
installed on the three server. I know that there performance and security
issue with this kind of configuration but i only want to know if this setup
can be done.

Regards,

Philippe.

Philippe Van Hecke
NETWORK ENGINEER
BELNET
Rue de la Science, 4
B-1000 Brussels
Belgium
Tel: +32 (0) 27903333
Fax: +32 (0) 27903335

2

Hi from an ex BELNET…

It is possibe le to have the rt database one one server, the
web interface on
other one and the rt-mailgate on other. I know that to do
this rt3 should be
installed on the three server. I know that there performance
and security
issue with this kind of configuration but i only want to know
if this setup
can be done.

Having the rt database on a different server is not a
problem. As of rt2, it was not possible however to have
the rt-mailgate and the web interfaces on different machines,
because RT web/rt-mailgate use a common “cache” before
commiting data to the mySql database. The “cache” is
file based, so you need to have the RT web/rt-mailgate
to share a filesystem at least. Maybe it could be done
with NFS?

Regards,

Patrick De Muynck, CCIE
DreamTech – Athens

3

Philippe Van Hecke wrote:

It is possibe le to have the rt database one one server, the web interface on
other one and the rt-mailgate on other. I know that to do this rt3 should be
installed on the three server. I know that there performance and security
issue with this kind of configuration but i only want to know if this setup
can be done.

Philippe

In rt3, database, webui and rt-mailgate can all run on seperate
machines. I am not sure what performance or security issues you expect
to encounter (if set up correctly).

Hope this helps
John

4

“Patrick De Muynck” patrick@dreamtech.gr writes:

Having the rt database on a different server is not a
problem. As of rt2, it was not possible however to have
the rt-mailgate and the web interfaces on different machines,
because RT web/rt-mailgate use a common “cache” before
commiting data to the mySql database.

It definitely is possible to have mailgate and the webui on separate
hosts with RT3; we have this setup here and it works fine. (In RT3
the mailgate communicates with RT proper using an HTTP request, rather
than anything in a local file or memory.)

David Z. Maze dmaze@cag.lcs.mit.edu
Research Scientist David's Home Page
MIT LCS Computer Architecture Group MIT Computer Architecture Group Home Page

5

Philippe Van Hecke wrote:

It is possibe le to have the rt database one one server, the web interface on
other one and the rt-mailgate on other.

Yes. The DatabaseHost is defined in the RT_Config.pm
(which is used by your web interface) and the mailgate
takes a “–url” parameter pointing to the web UI, which
can be pretty much anywhere you like…
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances