Is this forum dead?

Hello everyone,

Trying out the RT software and I kind of like it. What scares me is that the support is almost dead here.
How popular is this platform and good is the support in this forum?

I submitted multiple tickets already and no response.

No its not dead, but we’re just other users of RT who answer questions as and when we can. If you want fast support tailored for your needs, Best Practical will sell you commercial support and consultancy services.