Is there an option to skip Daily Dashboard emails with 0 tickets?

RT Users
1

We’ve subscribed to a few Dashboards and noticed that even when there are 0 tickets the email still gets sent. Is it possible to only have that email sent when there the # of tickets is >= 1?

2

Looking at the docs here it seems like there is a “suppress when empty” checkbox

3

Thank you! I don’t know how I overlooked that. The checkbox is very clear about what it does.

1 Like
5

Yes, it is possible to set up the email notifications for the Dashboards in a way that they are sent only when there is at least one ticket (i.e., when the number of tickets is greater than or equal to 1).

To achieve this, you need to modify the email notification settings or conditions within the Dashboard’s configuration.