Is there a way to teach RT new bounce emails?

RT Users
1

Hi all,

overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.

But sometimes, neither side recognizes that automatic ping-pong is being
done and so you get very long tickets. There are ways to manually
break this loop, but I was wondering if I can teach RT new emails it can
ignore safely.

Thanks,
Richard

2

Hi all,

overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.

But sometimes, neither side recognizes that automatic ping-pong is
being
done and so you get very long tickets. There are ways to manually
break this loop, but I was wondering if I can teach RT new emails it
can
ignore safely.

You can, by playing a bit in lib/RT/Interface/Email.pm

What sorts of messages isn’t RT detecting?

3

You can, by playing a bit in lib/RT/Interface/Email.pm

Will do.

What sorts of messages isn’t RT detecting?

I can forward them to the dev list when I get new ones if there is
any interest?

This was more a “always wanted to know this” email, not prompted
by a specific email.

Thanks,
Richard

4

You can, by playing a bit in lib/RT/Interface/Email.pm

Will do.

What sorts of messages isn’t RT detecting?

I can forward them to the dev list when I get new ones if there is
any interest?

Sure. The most important thing is to make sure the full headers are
unmolested.

This was more a “always wanted to know this” email, not prompted
by a specific email.

Understood.