Is there a way to partly show tickets in a queue - depending on group membership

RT Users
#1

Hello all,
I try to post my question again.
We are using RT 3.0.12 on freebsd 5.3 with mysql.
And we’re very happy with that!

My question is about:

Is it possible to configure the RT
so that members of special groups only see tickets of each other in one
queue?

example:
members of

  • group-company-a
  • group-company-b
  • group-company-c

should see their own tickets (we do have that already) and only tickets
of other members of their group

in the topic-related queues

  • queue-hardware-related
  • queue-software-related

Reason for that is, that some companies don’t want to share their issues
with competitors.

Thank you very much,
Olaf Hamann

#2

I sent you reply http://marc.theaimsgroup.com/?l=rt-users&m=114168773031176&w=2
Why do you create new threads with the same questions?On 3/9/06, Olaf Hamann pooka@t-online.de wrote:

Hello all,
I try to post my question again.
We are using RT 3.0.12 on freebsd 5.3 with mysql.
And we’re very happy with that!

My question is about:

Is it possible to configure the RT
so that members of special groups only see tickets of each other in one
queue?

example:
members of

  • group-company-a
  • group-company-b
  • group-company-c

should see their own tickets (we do have that already) and only tickets
of other members of their group

in the topic-related queues

  • queue-hardware-related
  • queue-software-related

Reason for that is, that some companies don’t want to share their issues
with competitors.

Thank you very much,
Olaf Hamann

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