Is there a way to get RT not to reply to certain addresses?

RT Users
1

For instance, if I set up my backup system to email an RT queue, I don’t
want RT to send that email address anything. Same for users like root, and
such…

If this is an RTFM, I apologize, but I haven’t run across this before…

Thanks in advance,
Glenn

Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)

2

you could easily setup a queue to not reply to requestors/watchers.
That would work if the queue it’s emailing is just for that purpose
(sounds like tracking notifications). Go and modify the scrips for
that queue. Otherwise I’m not sure, it depends on your need for the
queue. You may be able to tweak your mailserver also, but that’s never
any fun :wink:

rickOn Wed, 31 Jul 2002, Glenn Sieb wrote:

For instance, if I set up my backup system to email an RT queue, I don’t
want RT to send that email address anything. Same for users like root, and
such…

If this is an RTFM, I apologize, but I haven’t run across this before…

Thanks in advance,
Glenn

Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)

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Rick Rezinas 503-889-7091
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

3

Glenn Sieb wrote:

For instance, if I set up my backup system to email an RT queue, I don’t
want RT to send that email address anything. Same for users like root, and
such…

Either submit to a different queue with no autoresponder,
possibly with an OnCreate scrip (of your own making) to change
the queue, or pick up Bruce Campbell’s AutoReplySquelch code
from the contrib area and insert the appropriate voodoo comment
in the RT user’s comment field.