Is there a way to forward the content of a mail (part of ticket) and create a new ticket at the same time?

RT Users
1

Hi,

we often get abuse-reports, that we have to CC to the reseller (or
write a summary ourselves).

I’d like to be able to

  • forward the original abuse-report to the reseller
  • make this forwarded email a new ticket, with the reseller as
    requestor
  • possibly link those to tickets

Is there an easy way to do that?

cheers,
Rainer
Rainer Duffner
CISSP, LPI, MCSE
rainer@ultra-secure.de