Is there a possibility to make ticket subjectmandatory field?

RT Users
1

Search the mailing lists. I believe I posted code to do this with
javascript.

Eric Schultz
United Online, Inc.

2

Olaf,

We created a scrip to automatically move the subject into a CF called

“description” upon ticket creation. Then we made that CF mandatory.
Works for us.

Kenn
LBNL

Schultz, Eric wrote:

3

Thank you very much for that hint, Eric
I found your message from sep 5th or so and it works fine.

Olaf Hamann

just for info:
I splitted the code between Create.html and /Elements/Submit.
Create.html hands over the whole onclick-phrase as a new argument to
Submit. Submit expands this new argument inside the submit-field.
If there’s no argument, there’s nothing to expand, so other pages
using /Elements/Submit will not try to check.
Localization works fine except for special characters (ü e.g).

Schultz, Eric wrote: