Is there a limit for Attachments?

RT Users
1

Someone want to add a File to a Ticket, the broblem is RT did not add
the file to the ticket (there is no Error Message).

OK, the file is big. Something around 2.5 MB.

Is there a limit and how can I change this?

Thanks,
Henning Wackernagel
Netzwerkadministration
Schlund + Partner AG
Erbprinzenstr. 4 - 12 Mail: wackernagel@schlund.de
76133 Karlsruhe Tel: 0721 / 91374-0

2

Sounds like you need to tweak mysql’s max_packet_size parameter.
Take a look in the mysql manual.
If you can come up with a decent writeup, I’d be happy to include
it in the manual.

-jOn Mon, Oct 22, 2001 at 01:38:13PM +0200, Henning Wackernagel wrote:

Someone want to add a File to a Ticket, the broblem is RT did not add
the file to the ticket (there is no Error Message).

OK, the file is big. Something around 2.5 MB.

Is there a limit and how can I change this?

Thanks,

Henning Wackernagel
Netzwerkadministration
Schlund + Partner AG
Erbprinzenstr. 4 - 12 Mail: wackernagel@schlund.de
76133 Karlsruhe Tel: 0721 / 91374-0

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