You just have to set up fetchmail to pick up replies to the same mailbox. We have ours configured to an office 365 service user.
sudo cat /etc/fetchmailrc
[sudo] password for rshaker:
set daemon 60
set no bouncemail
set no syslog
poll outlook.office365.com protocol pop3: username “$EMAIL_GOES_HERE” password “$PUT_THE_PASS_HERE” mda “/opt/rt4/bin/rt-mailgate --queue ’ Uncategorized’ --action correspond --url http://localhost/” no keep
You may need to mess with this a bit to get it to work with Gmail, since I believe it only supports pop3 over SSL. A quick google showed this article, it might help you a bit.
http://www.axllent.org/docs/view/gmail-pop3-with-fetchmail/From: rt-users [mailto:email@example.com] On Behalf Of hydn
Sent: Friday, May 15, 2015 4:53 PM
Subject: [rt-users] Is setting up RT to create tickets via Gmail possible?
Hi all, this posts is 3 days in the making and I’m sure its probably a dumb question and hoping there’s a easy clear answer someone can guide me to.
I have RT setup so that when new tickets are posted it now sends out email alerts to the ticket owner and also to those CC’d via a gmail account.
Got that working by using the following in Exim passwd config:
… However, when a reply is posted via email, how can the reply email be retrieved and posted back to RT?
Should I use a local email account on the server instead of gmail? Maybe use firstname.lastname@example.org:email@example.com? What would be the best, fairly simple and reliable solution?
I’ve searched the web for definitive guides on RT email integration, can you point me to a detailed setup for allowing email notifications and replies/comments via email?
A Global Company
Celebrating over 50 years of making your life more comfortable!
This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.
This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server.