Is RT conformal with ITIL or will it ever be?

RT Users
1

…do plans exist to make the RT ticket system
conformal with ITIL framework?

Thanks

Ruben

2

news:42E0CCA4.7050405@biochem.mpg.de…

…do plans exist to make the RT ticket system
conformal with ITIL framework?

No plans are needed because everything is there already. We’re using RT in
an ITIL-like framework and have created queues for Incidents, Changes,
Problems and Service Requests. We’re also using the excellent Asset Tracker
(http://atwiki.chaka.net/) module for RT that provides near textbook CMDB
functionnality to RT. What more do you need?

Cheers,

Jonathan Kelly
j.kelly@julien.ca