AdmiCc, gives you the email addresses of all members of the Group the
ticket is assigned to. I would like to get the Name of the group, can it
be done?.
For example the AdminCc of ticket 1 is a group called ‘Group1’, and
m1,m2, m3 are members of Group1.
When I select the column ‘AdminCc’ in the search, it is giving me the
email addresses of m1, m2 and m3, I want the name ‘Group1’
Thanks, any help is greatly appreciated.
Naweed
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Hello,
RT 3.8 has a few modifications to show groups instead of displaying
users who are members of those groups. I think there are places where
we don’t do this. Feel free to file a bug report, preferably with a
screenshot.On Wed, Mar 23, 2011 at 8:22 PM, Ahmed, Mohammed Naweed (LNG-BCT) naweedmohammed.ahmed@lexisnexis.com wrote:
AdmiCc, gives you the email addresses of all members of the Group the ticket
is assigned to. I would like to get the Name of the group, can it be done?.
For example the AdminCc of ticket 1 is a group called ‘Group1’, and m1,m2,
m3 are members of Group1.
When I select the column ‘AdminCc’ in the search, it is giving me the email
addresses of m1, m2 and m3, I want the name ‘Group1’
Thanks, any help is greatly appreciated.
Naweed
The information contained in this e-mail message is intended only for the
personal and confidential use of the recipient(s) named above. This message
may be an attorney-client communication and/or work product and as such is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the intended
recipient, you are hereby notified that you have received this document in
error and that any review, dissemination, distribution, or copying of this
message is strictly prohibited. If you have received this communication in
error, please notify us immediately by e-mail, and delete the original
message.
Best regards, Ruslan.