Recently, a couple of folks have asked about the possibility of a new
list dedicated to ticketing policy and process. Basically, this new list
would deal with how RT is used for various things and not so much the
mechanics of making RT run.
the idea might be helpful for someone who is not moving them all into one
Then, you would probably need to prohibit crossposts. Which are quite frequent
already with the two lists.
And the more users you have, the more often you’ll have to tell them
that they actually write to the wrong list…
This is true, which is why I think that the list that I need to be
subscribed to is the “rt-admin” list. It would be a list about how to
make RT work, and how to admin it.
The users which belong on rt-users are the management types who tell the
admin types how to make it look, where the queues should go, and how
they should feel, and whatnot.