Is it possible to use queue name in place of rtname?

I was wondering if it’s possible to have the tickets use the queue name
in the subject line in place of the rtname.Subject: [{$rtname} #213] Problem with computer

would become…

Subject: [{$Ticket->QueueObj->Name()} #213] Problem with computer

I used the Template notation for specifying the queue name.

-Pat
Pat Krogel pekrogel@mtu.edu
CEC Systems Administrator Ph: (906)487-2111
Michigan Technological University Fax:(906)487-2283

Said Patrick E. Krogel, on Wednesday, October 17, 2001 1:24 PM:

I was wondering if it’s possible to have the tickets use the
queue name in the subject line in place of the rtname.

Subject: [{$rtname} #213] Problem with computer
would become…
Subject: [{$Ticket->QueueObj->Name()} #213] Problem with computer

I used the Template notation for specifying the queue name.

-Pat

You could quite possibly make this modification yourself to your local
codebase; were you trying to modify a specific (or all) WebRT templates
that use “Subject: [{$rtname} …”, or perhaps the emails sent to users?
I’m not sure from the details provided which part of RT you intended to
modify.

R.

If you do that, you should also modify the mail gateway to pick up on it.
The reason that tag is there, however, is to make sure that your ticket #213
doesn’t get comingled with my ticket #213. Using the queue name could have
some unexpected consequences if your queue names are too generic :wink:

JesseOn Wed, Oct 17, 2001 at 01:23:44PM -0400, Patrick E. Krogel wrote:

I was wondering if it’s possible to have the tickets use the queue name
in the subject line in place of the rtname.

Subject: [{$rtname} #213] Problem with computer

would become…

Subject: [{$Ticket->QueueObj->Name()} #213] Problem with computer

I used the Template notation for specifying the queue name.

-Pat

Pat Krogel pekrogel@mtu.edu
CEC Systems Administrator Ph: (906)487-2111
Michigan Technological University Fax:(906)487-2283


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