Is it possible to hide the Return Path in email?

Labonte_Phil · June 27, 2005, 4:02pm

I am using RT and it works great.
The only thing that I cannot figure out how to do it hide the Return
Path in the emails.

So that the server name that RT is running on is not sent out to
customers?

Is this possible?

I have changed the Reply-To to be something else and that works… The
problem is that when customers SPAM filters are blocking the email they
have to open up to email that comes from

apache@myservername.hostname.com I do not want to send out the server
name of RT…

Phil

Labonte_Phil · June 27, 2005, 4:27pm

No that only hides the web url…

I am taking about in the email headers… if you look other than
Reply-To there is a Return Path which lists that actual user name and
server name that RT is run on… I think this has to do with sendmail
but I am not sure how to stop it from happening…-----Original Message-----
From: Brookes, Iris [mailto:Iris.Brookes@tdsecurities.com]
Sent: Monday, June 27, 2005 12:23 PM
To: Labonte, Phil
Subject: RE: [rt-users] is it possible to hide the Return Path in email?

By removing “{$RT::WebURL}” from your templates the URL will not be part
of your outgoing email. The only problem this will create is for your
internal users … they will have to login and manually search for this
ticket id.

Iris

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Labonte,
Phil
Sent: Monday, June 27, 2005 12:02 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] is it possible to hide the Return Path in email?