Hi,
I am looking at RT and it seems like a wonderful system. One thing I noticed
is that the system seems very “clicky”, requiring many clicks to edit custom
fields, dates, etc after a ticket has been opened. Is there any way to bring
the ticket up directly in edit mode for the fields? I think “Jumbo” is
closer to what I want, but that may need some re-configuring too.
For background we currently use Remedy, which is more of a direct edit and
save form.
I appreciate your suggestions.
Thanks,
Jim