Is it possible to demerge a ticket?

Hi,

somebody here merged a ticket with another one, but shouldn’t have. Is it
possible to split the tickets again?

Thanks

Mathieu Longtin
1-514-803-8977

Hi,

somebody here merged a ticket with another one, but shouldn’t have. Is it
possible to split the tickets again?

It’s a bit difficult but possible in the DB. See the FAQ entry on this
at http://wiki.bestpractical.com/.

Thanks, that worked.

Go in the DB, change the effectiveid of the ticket back to its ID. It could
be easier, but not the end of the world.

Mathieu Longtin
1-514-803-8977On Mon, Feb 16, 2009 at 12:28 PM, Emmanuel Lacour elacour@easter-eggs.comwrote:

On Mon, Feb 16, 2009 at 12:20:38PM -0500, Mathieu Longtin wrote:

Hi,

somebody here merged a ticket with another one, but shouldn’t have. Is it
possible to split the tickets again?

It’s a bit difficult but possible in the DB. See the FAQ entry on this
at http://wiki.bestpractical.com/.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

You would also need to check if the requesters list for each of your
tickets is as they should be, when you merge tickets both set of
requesters(and Ccs) get merged into the master ticket.

Regards;
Roy

Mathieu Longtin wrote:

Thanks, that worked.

Go in the DB, change the effectiveid of the ticket back to its ID. It
could be easier, but not the end of the world.


Mathieu Longtin
1-514-803-8977

> Hi,
>
> somebody here merged a ticket with another one, but shouldn't
have. Is it
> possible to split the tickets again?
>

It's a bit difficult but possible in the DB. See the FAQ entry on this
at http://wiki.bestpractical.com/.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
<mailto:sales@bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

*Roy El-hames *

ISP Systems

Vialtus Solutions

(formerly Pipex Business)

Direct Dial: +44(0) 208 587 6181

E-mail: rfh@vialtus.com mailto:rfh@vialtus.com

Visit us on:

www.vialtus.com http://www.vialtus.com/

This email is subject to: