For my RT setup I would like it if whenever I visited an RT link, as sent to me in Transactions and so on, that when RT displayed the ticket it did so with:
o “More about the requestors” expanded (by default, it isn’t)
o “All Tickets” selected from within “More about the requestors” (Active Tickets seems to be the default)
It’s something I have to do with nearly every ticket that I click on from email, and would like to save the time it takes to click. That immediate visibility of whether or not a particular requestor has a history of interacting with my system is quite useful in my situation.
Thanks for any suggestions.