Inventory Type Add-On

RT Users
1

Good Day,

I was looking, and don’t see anything, so I’m wondering if this exists.
We are considering adding a queue to RT to track hardware repairs. As such,
we would want to keep a list of parts on hand, and be able to associate
parts used with the repair ticket. Before I consider coding it myself, I’m
wondering if anything like that currently exists for RT.

Using RT 4, in case it matters.

Thanks,
Matt

2

Good Day,

I was looking, and don’t see anything, so I’m wondering if this exists.
We are considering adding a queue to RT to track hardware repairs. As such,
we would want to keep a list of parts on hand, and be able to associate
parts used with the repair ticket. Before I consider coding it myself, I’m
wondering if anything like that currently exists for RT.

Using RT 4, in case it matters.

Thanks,
Matt

Maybe you could use AT for that with the appropriate custom fields.

Ken

3

I had considered using AT to track the devices themselves that are being
repaired. I had thought about whether there was a way to use AT to do this,
but I don’t see any way to create a finite supply of parts and to subtract
from that inventory when used (unless I created an asset for every part in
inventory which, when you get into things like screws, would be a bit
ridiculous).On Tue, Jul 30, 2013 at 3:43 PM, ktm@rice.edu ktm@rice.edu wrote:

On Tue, Jul 30, 2013 at 03:35:30PM -0400, Matt Brennan wrote:

Good Day,

I was looking, and don’t see anything, so I’m wondering if this exists.
We are considering adding a queue to RT to track hardware repairs. As
such,
we would want to keep a list of parts on hand, and be able to associate
parts used with the repair ticket. Before I consider coding it myself,
I’m
wondering if anything like that currently exists for RT.

Using RT 4, in case it matters.

Thanks,
Matt

Maybe you could use AT for that with the appropriate custom fields.

Ken

4

I had considered using AT to track the devices themselves that are being
repaired. I had thought about whether there was a way to use AT to do this,
but I don’t see any way to create a finite supply of parts and to subtract
from that inventory when used (unless I created an asset for every part in
inventory which, when you get into things like screws, would be a bit
ridiculous).

I was thinking that the asset would track the part id and then there
would be a custom field with the part count that would be decremented
as used. That is was an inventory system does after all.

Ken

5

Interesting point. I may give that a try. Thanks Ken!

-MattOn Tue, Jul 30, 2013 at 4:51 PM, ktm@rice.edu ktm@rice.edu wrote:

On Tue, Jul 30, 2013 at 03:54:21PM -0400, Matt Brennan wrote:

I had considered using AT to track the devices themselves that are being
repaired. I had thought about whether there was a way to use AT to do
this,
but I don’t see any way to create a finite supply of parts and to
subtract
from that inventory when used (unless I created an asset for every part
in
inventory which, when you get into things like screws, would be a bit
ridiculous).

I was thinking that the asset would track the part id and then there
would be a custom field with the part count that would be decremented
as used. That is was an inventory system does after all.

Ken