Invalid module name

RT Users
1

I have installed RT 4.2.6 on CEntOS 6.5, which went flawlessly. I then
installed External Auth via ‘cpan -i RT::Authen::ExternalAuth’.
Everything seems to go smoothly, and the files are installed in
/opt/rt4/local/plugins. However, when I attempt to visit RT’s log in page,
I get an internal server error, and the log says:
‘invalid module name ‘RT::Authen:ExternalAuth’ at
/opt/rt4/sbin/…/lib/RT.pm line 735.’

I’m running perl 5.10.1. perl -V gives:
@INC:
/usr/local/lib64/perl5
/usr/local/share/perl5
/usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl
/usr/lib64/perl5
/usr/share/perl5

The System Configuration page in RT gives:
Perl library search order

  1. /opt/rt4/sbin/…/local/lib
  2. /opt/rt4/sbin/…/lib
  3. /usr/local/lib64/perl5
  4. /usr/local/share/perl5
  5. /usr/lib64/perl5/vendor_perl
  6. /usr/share/perl5/vendor_perl
  7. /usr/lib64/perl5
  8. /usr/share/perl5

So, I’m not sure why the module got installed where it did, or why RT
doesn’t look in its own plugin folder for plugins. I feel like I’m missing
something fairly obvious.

2

There should be a double colon between “Authen” and “ExternalAuth”. Are
you referencing that somewhere in one of your configuration files?On 8 August 2014 23:24, doug downham doug.downham@gmail.com wrote:

I have installed RT 4.2.6 on CEntOS 6.5, which went flawlessly. I then
installed External Auth via ‘cpan -i RT::Authen::ExternalAuth’.
Everything seems to go smoothly, and the files are installed in
/opt/rt4/local/plugins. However, when I attempt to visit RT’s log in page,
I get an internal server error, and the log says:
‘invalid module name ‘RT::Authen:ExternalAuth’ at
/opt/rt4/sbin/…/lib/RT.pm line 735.’

I’m running perl 5.10.1. perl -V gives:
@INC:
/usr/local/lib64/perl5
/usr/local/share/perl5
/usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl
/usr/lib64/perl5
/usr/share/perl5

The System Configuration page in RT gives:
Perl library search order

  1. /opt/rt4/sbin/…/local/lib
  2. /opt/rt4/sbin/…/lib
  3. /usr/local/lib64/perl5
  4. /usr/local/share/perl5
  5. /usr/lib64/perl5/vendor_perl
  6. /usr/share/perl5/vendor_perl
  7. /usr/lib64/perl5
  8. /usr/share/perl5

So, I’m not sure why the module got installed where it did, or why RT
doesn’t look in its own plugin folder for plugins. I feel like I’m missing
something fairly obvious.

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