Internal error 500

RT Users
1

I’ve just setup a new rt-3.6.7 on apache2 with fastcgi but received an
internal server error 500 when trying to view the site. I looked over my
server logs below:

[Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3] FastCGI: comm with
server “/usr/local/rt/bin/mason_handler.fcgi” aborted: idle timeout (120
sec)
[Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3] FastCGI: incomplete
headers (0 bytes) received from server
“/usr/local/rt/bin/mason_handler.fcgi”

I’ve followed the installation steps here:

Did I missed some thing?

Thanks!

Marvin.

2

Marvin Santos wrote:

I’ve just setup a new rt-3.6.7 on apache2 with fastcgi but received an
internal server error 500 when trying to view the site. I looked over
my server logs below:

[Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3
http://10.110.18.3] FastCGI: comm with server
“/usr/local/rt/bin/mason_handler.fcgi” aborted: idle timeout (120 sec)
[Mon Jul 07 18:53:56 2008] [error] [client 10.110.18.3
http://10.110.18.3] FastCGI: incomplete headers (0 bytes) received
from server “/usr/local/rt/bin/mason_handler.fcgi”

check the permissions on your rt dir

Chaim Rieger