I’m trying to include stalled tickets in the Quick Search on RT at a Glance.
I’ve followed the advice from the mailing list archives (
pe=AND ) and copied Quicksearch from /share/html/Elements to
/local/html/Elements, where a few simple changes were made
(modified Quicksearch attached). I’ve tried with & without ‘chmod 755’ if it
makes a difference.
The changes are only displayed periodically. They’re usually OK when I first
log in, but sometimes page refreshes and returning to the Home page cause
the original Quicksearch table to be displayed. I’m at a loss!!
We’ve only got 4 queues and all SQL queries return < 10 tickets in each
status so I don’t think there’s a problem anywhere other than in RT … but
I could be wrong.
Any help appreciated. TIA
RT v3.4.2 (I know later versions already have what I need but we’re not
looking to upgrade yet)
Bioinformatics Support Co-ordinator
Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department
Center for Infections
Health Protection Agency
61 Colindale Avenue
Tel: 0208 327 6618
Quicksearch (4.02 KB)