Integration with existing mail server

RT Users
1

Dear List,

This is my first time here, so I am trying to find my way around the wiki to
find the answer to my question.

Maybe someone can point me to the right place to read.

I would like to know how to integrate RT with what we currently use for all
our company mail, namely exim.

How do people put just their support e-mail address on another machine that
has RT on it?

I may be expressing myself wrongly, but let’s hope someone understands my
drivel.

Thanks,

Gavin.

Kind Regards,

Gavin Henry.

Open Source. Open Solutions™.

http://www.suretecsystems.com/

2

I would like to know how to integrate RT with what we currently use for all
our company mail, namely exim.

Gavin,

I recently setup such a system using exim (with a lot of help from my
hosting provider). Bascially, he added an MX subdomain to my DNS record
and we setup an exim daemon to run on the system hosting RT which
receives mail for the subdomain. Works great but I can’t help you with
the details as he did most of that for me.

Good luck,
William

Knowmad Services Inc.

3

William McKee wrote:> On Sat, May 21, 2005 at 11:29:48PM +0100, Gavin Henry wrote:

I would like to know how to integrate RT with what we currently use for all
our company mail, namely exim.

Gavin,

I recently setup such a system using exim (with a lot of help from my
hosting provider). Bascially, he added an MX subdomain to my DNS record
and we setup an exim daemon to run on the system hosting RT which
receives mail for the subdomain. Works great but I can’t help you with
the details as he did most of that for me.

We do a similar thing. Mail to support@network-i.net gets forwarded to
support@support.network-i.net on our main (qmail) mail server. There’s a
second MX record for support.network-i.net, which is the server running
RT. Then we set up an alias as usual on the RT server to feed those
mails into the General queue. Both servers are running qmail, but
nothing is really qmail-specific. You could do it all with exim on
sendmail and their respective mail-forwarding mechanisms.

Coupled with setting the right outgoing addresses for the queues that
send correspondence, and no-one needs to know it’s not all one machine.

Best Regards,

Howard