Integration with CA Unicenter Service Desk

One of the projects heading my way soon is to work with another part of
the UW to integrate with their install CA Unicenter Service Desk (a
proprietary ticketing solution). Has anyone done this before, or had
experience with USD?

I have a feeling I’m going to ‘get’ to have some fun with proprietary

Fortunately the integration we’re looking for is just some simple ticket
info passing…but if anyone has some experience it would be helpful.


Joby Walker
ITI SSG, C&C, University of Washington