Integrating RT

RT Users
1

I have a client wants me to look at a CRM solution using RT to track
customer enquiries, tech support issues, the usual, but have contact
information and other information about the client also.
Has anyone worked on extending RT or integrating with other software?

For example, how have you connected RT users to the customer data?

Chris Mason
masonc@masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759

2

Has anyone worked on extending RT or integrating with other software?

Yes. I made a RT::User_Local class that implements additional accessor
functions and connect each user ID with the external ODBC data source,
via the ExternalAuthId attribute. See:

http://p4.elixus.org/depot/RT/104/lib/RT/User_Local.pm

I also did a Callback implementation that automagically syncs the
RT Group/User relation with that of the externals DB’s. See:

http://p4.elixus.org/depot/RT/104/html/Callbacks/Sync104HRMS/autohandler/Default

Hope it helps.

Thanks,
/Autrijus/