Integrating RT with Bugzilla

Hi All,

I’m trying to configure RT to notify bugzilla (to create a bug) in some
way, so that when a new ticket is created, bugzilla gets a new bug.

Is there a native way in RT that I can assign specific actions to events ?

Is RT scriptable in some way ? (I can’t find any reference to
script-ability) or am I going to have to modify RT itself for this ?

cheers
Dave

Dave Harrison, Systems Administrator, Sensory Networks
email: David.Harrison@sensorynetworks.com
phone: [W] +61-2-8302-2700
fingerprint: E29F 2D6A FA27 5B0B B429 F8D3 5318 22D6 E775 2241

Dave Harrison wrote:

Hi All,

I’m trying to configure RT to notify bugzilla (to create a bug) in some
way, so that when a new ticket is created, bugzilla gets a new bug.

Is there a native way in RT that I can assign specific actions to events ?

Is RT scriptable in some way ? (I can’t find any reference to
script-ability) or am I going to have to modify RT itself for this ?
Configuration -> Global -> Scrips
Configuration -> Queues -> -> Scrips

RT perl API
RT CLI
and soon RTx-(Atom/Client)

Ruslan U. Zakirov wrote:

Dave Harrison wrote:

Hi All,

I’m trying to configure RT to notify bugzilla (to create a bug) in some
way, so that when a new ticket is created, bugzilla gets a new bug.

I am interested in this too. Could RTIR be used as a replacement or
alternate of bugzilla or RT would be the choice of replacement?

Is there a native way in RT that I can assign specific actions to events ?

Is RT scriptable in some way ? (I can’t find any reference to
script-ability) or am I going to have to modify RT itself for this ?
Configuration -> Global -> Scrips
Configuration -> Queues -> -> Scrips

RT perl API
RT CLI
and soon RTx-(Atom/Client)

cheers
Dave


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Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

At 11:36 AM 7/31/2004, Asif Iqbal wrote:

am interested in this too. Could RTIR be used as a replacement or
alternate of bugzilla or RT would be the choice of replacement?

Vanilla RT is a very compelling replacement for Bugzilla.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”