Installing RT4 with AssetTracker on Debian Wheezy

Gary_McRae · May 23, 2013, 10:45pm

Hi, I am having problems getting AssettTracker to work on a new install of
Debian Wheezy. I am not a linux expert so I do not understand the errors.

Apt-get install rt4-. operates without any issues and RT runs. Of course
mysql and apache2 are installed.

Then I “apt-get install rt4-extension-assettracker” and it installs without
any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.

Here is what happens when I restart apache2:

root@debianRT:~# service apache2 restart

Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:

Can’t locate RTx/AssettTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 681.\n

Action ‘configtest’ failed.

The Apache error log may have more information.

failed!

root@debianRT:~#

I can’t find “AssettTracker.pm” anywhere on the server. I have not been able
to find an answer on google or anywhere else.

I can duplicate the problem on a new VM that has nothing but mysql, apache2
and RT installed.

Any Help would be gladly appreciated.

Thomas_Sibley · May 23, 2013, 11:05pm

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

Thomas_Sibley · May 23, 2013, 11:45pm

Hi,
Thanks for your prompt reply.
I changed the spelling but it made no difference.
Any other ideas would be appreciated.

Show logs with the correct spelling.

BTW, when I reply like this should I reply to you personally or to a list?

The list.

Gary_McRae · May 24, 2013, 12:27am

I changed the spelling:
Here is the config entry “Set(@Plugins, qw(RTx::AssetTracker));”

No Luck, here is the response:
root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:
Can’t locate RTx/AssetTracker.pm in @INC (@INC contains: /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker4/lib/RT.pm line 681.\n
Action ‘configtest’ failed.
The Apache error log may have more information.
failed!-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, 24 May 2013 9:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 05/23/2013 03:45 PM, Gary McRae wrote:

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

RT Training in Seattle, June 19-20: http://bestpractical.com/training

Jeremy_Mates1 · May 24, 2013, 12:37am

Gary McRae gary.m@bitek.com.au

root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:
Can’t locate RTx/AssetTracker.pm in @INC (@INC contains: /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker4/lib/RT.pm line 681.\n

Installing the module would probably improve the situation, e.g.

cpan RTx::AssetTracker

assuming cpan is setup to do the right thing (or via the debian ports
system, perhaps).

Gary_McRae · May 24, 2013, 2:54am

Thanks Jeremy,
I tried
“Installing the module would probably improve the situation, e.g.
cpan RTx::AssetTracker
assuming cpan is setup to do the right thing (or via the debian ports system, perhaps).”

It did not work.From: Jeremy Mates (インターネット配管工) [mailto:jmates@uw.edu]
Sent: Friday, 24 May 2013 10:38 AM
To: Gary McRae
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Gary McRae gary.m@bitek.com.au

root@debianRT:~# service apache2 restart Syntax error on line 36 of
/etc/request-tracker4/apache2-modperl2.conf:
Can’t locate RTx/AssetTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14
/usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 681.\n

Installing the module would probably improve the situation, e.g.

cpan RTx::AssetTracker

assuming cpan is setup to do the right thing (or via the debian ports system, perhaps).

Asif_Iqbal2 · May 24, 2013, 5:34am

I changed the spelling:
Here is the config entry “Set(@Plugins, qw(RTx::AssetTracker));”

No Luck, here is the response:
root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:
Can’t locate RTx/AssetTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 681.\n
Action ‘configtest’ failed.
The Apache error log may have more information.
failed!

what do you get with this?

find / -type f -name ‘AssetTracker.pm’

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, 24 May 2013 9:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into
RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Gary_McRae · May 24, 2013, 5:36am

Thanks for suggestion,

root@debianRT:~# find / -type f -name ‘AssetTracker.pm’

/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm

root@debianRT:~#From: Asif Iqbal [mailto:vadud3@gmail.com]
Sent: Friday, 24 May 2013 3:34 PM
To: gary.m@bitek.com.au
Cc: rt-users Users
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

I changed the spelling:
Here is the config entry “Set(@Plugins, qw(RTx::AssetTracker));”

No Luck, here is the response:

root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:

Can’t locate RTx/AssetTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 681.\n

Action ‘configtest’ failed.
The Apache error log may have more information.
failed!

what do you get with this?

find / -type f -name ‘AssetTracker.pm’

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, 24 May 2013 9:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Gary_McRae · May 24, 2013, 5:50am

The file appears here
/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm

I had downloaded and unpacked master.zip but I did not know what to do with
it after that.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gary McRae
Sent: Friday, 24 May 2013 3:36 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Thanks for suggestion,

root@debianRT:~# find / -type f -name ‘AssetTracker.pm’

/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm

root@debianRT:~#

From: Asif Iqbal [mailto:vadud3@gmail.com]
Sent: Friday, 24 May 2013 3:34 PM
To: gary.m@bitek.com.au
Cc: rt-users Users
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

I changed the spelling:
Here is the config entry “Set(@Plugins, qw(RTx::AssetTracker));”

No Luck, here is the response:

root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:

Can’t locate RTx/AssetTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 681.\n

Action ‘configtest’ failed.
The Apache error log may have more information.
failed!

what do you get with this?

find / -type f -name ‘AssetTracker.pm’

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, 24 May 2013 9:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Asif_Iqbal2 · May 24, 2013, 1:10pm

The file appears here
/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm****

I had downloaded and unpacked master.zip but I did not know what to do
with it after that.****

**

Yep, does not look like install went fine.

try to run ``sudo apt-get install rt4-extension-assettracker’’ OR like and
post the output

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Gary McRae
Sent: Friday, 24 May 2013 3:36 PM

To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian
Wheezy****

Thanks for suggestion,****

root@debianRT:~# find / -type f -name ‘AssetTracker.pm’****

/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm****

root@debianRT:~#****

From: Asif Iqbal [mailto:vadud3@gmail.com vadud3@gmail.com]
Sent: Friday, 24 May 2013 3:34 PM
To: gary.m@bitek.com.au
Cc: rt-users Users
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian
Wheezy****

**

I changed the spelling:
Here is the config entry “Set(@Plugins, qw(RTx::AssetTracker));”

No Luck, here is the response:****

root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:***
*

Can’t locate RTx/AssetTracker.pm in @INC (@INC contains:
/usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14
/usr/local/lib/site_perl . /etc/apache2) at
/usr/share/request-tracker4/lib/RT.pm line 681.\n****

Action ‘configtest’ failed.
The Apache error log may have more information.
failed!****

what do you get with this?****

find / -type f -name ‘AssetTracker.pm’****

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, 24 May 2013 9:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into
RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training****

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?****

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Gary_McRae · May 24, 2013, 10:06pm

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp are from my attempts to overcome the problem. Nothing has been installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors being thrown up. Just the correct files do not appear. It is not working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

Many thanks.On 24/05/2013, at 11:10 PM, Asif Iqbal vadud3@gmail.com wrote:

On Fri, May 24, 2013 at 1:50 AM, Gary McRae gary.m@bitek.com.au wrote:

The file appears here /tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm

I had downloaded and unpacked master.zip but I did not know what to do with it after that.

Yep, does not look like install went fine.

try to run ``sudo apt-get install rt4-extension-assettracker’’ OR like and post the output

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gary McRae
Sent: Friday, 24 May 2013 3:36 PM

To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Thanks for suggestion,

root@debianRT:~# find / -type f -name ‘AssetTracker.pm’

/tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm

root@debianRT:~#

From: Asif Iqbal [mailto:vadud3@gmail.com]
Sent: Friday, 24 May 2013 3:34 PM
To: gary.m@bitek.com.au
Cc: rt-users Users
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On Thu, May 23, 2013 at 8:27 PM, Gary McRae gary.m@bitek.com.au wrote:

I changed the spelling:
Here is the config entry “Set(@Plugins, qw(RTx::AssetTracker));”

No Luck, here is the response:

root@debianRT:~# service apache2 restart
Syntax error on line 36 of /etc/request-tracker4/apache2-modperl2.conf:

Can’t locate RTx/AssetTracker.pm in @INC (@INC contains: /usr/local/share/request-tracker4/lib /usr/share/request-tracker4/lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker4/lib/RT.pm line 681.\n

Action ‘configtest’ failed.
The Apache error log may have more information.
failed!

what do you get with this?

find / -type f -name ‘AssetTracker.pm’

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, 24 May 2013 9:05 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 05/23/2013 03:45 PM, Gary McRae wrote:

Then I “apt-get install rt4-extension-assettracker” and it installs
without any errors.

Then I put “Set(@Plugins, qw(RTx::AssettTracker));” into RT_SiteConfig.pm.

You’re spelling it wrong ---------------^^^

RTx::AssetTracker

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Bill_Cole1 · May 25, 2013, 5:37pm

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp
are from my attempts to overcome the problem. Nothing has been
installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors
being thrown up. Just the correct files do not appear. It is not
working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly
did not put the AssetTracker module anywhere. Also odd is that the perl
load error does not seem to be looking for the module where the Debian
package seems to be intending to install it, under
/usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
there?

This seems to be an installation problem. Does ‘dpkg -s
rt4-extension-assettracker’ claim that the package is actually
installed?

Gary_McRae · May 26, 2013, 6:54am

Well thanks to everybody who offered help.
I do not know what has changed. I installed it again from apt and it all worked.
I will try it on a new virtual machine tomorrow just to be sure.On 26/05/2013, at 3:37 AM, “Bill Cole” rtusers-20090205@billmail.scconsult.com wrote:

On 24 May 2013, at 18:06, Gary McRae wrote:

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp are from my attempts to overcome the problem. Nothing has been installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors being thrown up. Just the correct files do not appear. It is not working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly did not put the AssetTracker module anywhere. Also odd is that the perl load error does not seem to be looking for the module where the Debian package seems to be intending to install it, under /usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything there?

This seems to be an installation problem. Does ‘dpkg -s rt4-extension-assettracker’ claim that the package is actually installed?

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Gary_McRae · May 26, 2013, 11:19pm

I have carried out another test of a new debian virtual machine.
Here are my installation steps:
apt-get install mysql-server
apt-get install mysql-client
apt-get install rt4-apache2
apt-get install rt4-db-mysql
apt-get install request-tracker4
vi /etc/apache2/sites-enabled/000-default
service apache2 restart
apt-get install rt4-extension-assettracker
vi /etc/request-tracker4/RT_SiteConfig.pm
service apache2 restart

This works perfectly. An RT4 install with AssetTracker in 10 minutes.
Amazing!

I am convinced that there must have been a change made to the apt package.
Thanks to whoever fixed the problem.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Sunday, 26 May 2013 3:38 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp
are from my attempts to overcome the problem. Nothing has been
installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors
being thrown up. Just the correct files do not appear. It is not
working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly did
not put the AssetTracker module anywhere. Also odd is that the perl load
error does not seem to be looking for the module where the Debian package
seems to be intending to install it, under
/usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
there?

This seems to be an installation problem. Does ‘dpkg -s
rt4-extension-assettracker’ claim that the package is actually installed?

RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif_Iqbal2 · May 27, 2013, 8:26pm

I have carried out another test of a new debian virtual machine.
Here are my installation steps:
apt-get install mysql-server
apt-get install mysql-client
apt-get install rt4-apache2
apt-get install rt4-db-mysql
apt-get install request-tracker4
vi /etc/apache2/sites-enabled/000-default
service apache2 restart
apt-get install rt4-extension-assettracker
vi /etc/request-tracker4/RT_SiteConfig.pm
service apache2 restart

This works perfectly. An RT4 install with AssetTracker in 10 minutes.
Amazing!

what apt repository did you use or was it default?

I am convinced that there must have been a change made to the apt package.
Thanks to whoever fixed the problem.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Sunday, 26 May 2013 3:38 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp
are from my attempts to overcome the problem. Nothing has been
installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors
being thrown up. Just the correct files do not appear. It is not
working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly did
not put the AssetTracker module anywhere. Also odd is that the perl load
error does not seem to be looking for the module where the Debian package
seems to be intending to install it, under
/usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
there?

This seems to be an installation problem. Does ‘dpkg -s
rt4-extension-assettracker’ claim that the package is actually installed?

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Gary_McRae · May 27, 2013, 9:40pm

Hi Asif,
This was a new install of debian 7 (wheezy).
It was the default repository, no changes to /etc/apt/sourcesOn 28/05/2013, at 6:26 AM, Asif Iqbal vadud3@gmail.com wrote:

On Sun, May 26, 2013 at 7:19 PM, Gary McRae gary.m@bitek.com.au wrote:

I have carried out another test of a new debian virtual machine.
Here are my installation steps:
apt-get install mysql-server
apt-get install mysql-client
apt-get install rt4-apache2
apt-get install rt4-db-mysql
apt-get install request-tracker4
vi /etc/apache2/sites-enabled/000-default
service apache2 restart
apt-get install rt4-extension-assettracker
vi /etc/request-tracker4/RT_SiteConfig.pm
service apache2 restart

This works perfectly. An RT4 install with AssetTracker in 10 minutes.
Amazing!

what apt repository did you use or was it default?

I am convinced that there must have been a change made to the apt package.
Thanks to whoever fixed the problem.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Sunday, 26 May 2013 3:38 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

On 24 May 2013, at 18:06, Gary McRae wrote:

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp
are from my attempts to overcome the problem. Nothing has been
installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors
being thrown up. Just the correct files do not appear. It is not
working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly did
not put the AssetTracker module anywhere. Also odd is that the perl load
error does not seem to be looking for the module where the Debian package
seems to be intending to install it, under
/usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
there?

This seems to be an installation problem. Does ‘dpkg -s
rt4-extension-assettracker’ claim that the package is actually installed?

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

Torsten_Brumm · May 28, 2013, 5:57am

Hi Gary,
not sure about the Debian AT Package, but the latest, under RT4 working you should grab from GitHub - AssetTracker/rt-extension-assettracker: Asset Tracker is an extension for Request Tracker. It integrates asset tracking with your favorite ticketing system.

TorstenVon: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Gary McRae
Gesendet: Montag, 27. Mai 2013 23:40
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

Hi Asif,
This was a new install of debian 7 (wheezy).
It was the default repository, no changes to /etc/apt/sources

I have carried out another test of a new debian virtual machine.
Here are my installation steps:
apt-get install mysql-server
apt-get install mysql-client
apt-get install rt4-apache2
apt-get install rt4-db-mysql
apt-get install request-tracker4
vi /etc/apache2/sites-enabled/000-default
service apache2 restart
apt-get install rt4-extension-assettracker
vi /etc/request-tracker4/RT_SiteConfig.pm
service apache2 restart

This works perfectly. An RT4 install with AssetTracker in 10 minutes.
Amazing!

what apt repository did you use or was it default?

I am convinced that there must have been a change made to the apt package.
Thanks to whoever fixed the problem.

From: rt-users-bounces@lists.bestpractical.com mailto:rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bill Cole
Sent: Sunday, 26 May 2013 3:38 AM
To: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT4 with AssetTracker on Debian Wheezy

I have not explained we’ll.
The installation was fully from the apt repository. The files in /tmp
are from my attempts to overcome the problem. Nothing has been
installed from /tmp.
apt-get install rt4-extension-assettracker installs without any errors
being thrown up. Just the correct files do not appear. It is not
working correctly but it looks as if it is.
I have tried on a clean debian 7 install with the same result.

It seems clear that the install did not actually work, since it clearly did
not put the AssetTracker module anywhere. Also odd is that the perl load
error does not seem to be looking for the module where the Debian package
seems to be intending to install it, under
/usr/share/request-tracker4/plugins/RTx-AssetTracker/. Is there anything
there?

This seems to be an installation problem. Does ‘dpkg -s
rt4-extension-assettracker’ claim that the package is actually installed?

RT Training in Seattle, June 19-20: http://bestpractical.com/training

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.eduhttp://pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

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