Installing RT on Centos7

RT Users
1

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on
with the installation?

Many thanks

2

You should continue through the process as normal.
Install the dependencies through make fixdeps, and after that process finishes, manually install anything that did not automatically resolve itself.-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Yanni
Sent: Wednesday, April 6, 2016 7:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on with the installation?

Many thanks

RT 4.4 and RTIR Training Sessions Training — Best Practical Solutions

  • Washington DC - May 23 & 24, 2016

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3

Are you using additional repositories like EPEL? If you want to stay rpm based you can usually get srpms from fedora or you can use RTs mechanism to build them independently from the is> On 6 Apr 2016, at 12:53, Yanni y.goudetsidis@mail.cryst.bbk.ac.uk wrote:

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on with the installation?

Many thanks

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.

4

Thanks Bod

I noticed that at the end of the “make fixdeps” output it said:

You haven’t configured the CPAN shell yet.
Please run /usr/bin/perl -MCPAN -e shell to configure it.
make: *** [fixdeps] Error 1

So I did exaclty that and accepted all the defaults. I then run “make
fixdeps” again and it installed
most dependencies except 3 shown below:

SMIME missing dependencies:
File::Which …MISSING
GPG missing dependencies:
File::Which …MISSING
CORE missing dependencies:
Plack::Handler::Starlet …MISSING

Could you please let me know how I can manually install them?

Thank youOn 06/04/16 13:26, Bob Shaker wrote:

You should continue through the process as normal.
Install the dependencies through make fixdeps, and after that process finishes, manually install anything that did not automatically resolve itself.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Yanni
Sent: Wednesday, April 6, 2016 7:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on with the installation?

Many thanks

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.

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5

Plack::Handler::Starlet might be failing to install because if a failing
test in a new version of a dependent module, Test::TCP version 2.15. If
you manually install the previous version of Test::TCP it should work.
In the CPAN shell that looks like:

cpan[2]> install TOKUHIROM/Test-TCP-2.14.tar.gz

The other two need the module File::Which installed first as noted in
the output, so;

cpan[3]> install File::Which

Then try make testdeps again.On 4/7/16 6:07 AM, Yanni wrote:

Thanks Bod

I noticed that at the end of the “make fixdeps” output it said:

You haven’t configured the CPAN shell yet.
Please run /usr/bin/perl -MCPAN -e shell to configure it.
make: *** [fixdeps] Error 1

So I did exaclty that and accepted all the defaults. I then run “make
fixdeps” again and it installed
most dependencies except 3 shown below:

SMIME missing dependencies:
File::Which …MISSING
GPG missing dependencies:
File::Which …MISSING
CORE missing dependencies:
Plack::Handler::Starlet …MISSING

Could you please let me know how I can manually install them?

Thank you

On 06/04/16 13:26, Bob Shaker wrote:

You should continue through the process as normal.
Install the dependencies through make fixdeps, and after that process
finishes, manually install anything that did not automatically resolve
itself.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Yanni
Sent: Wednesday, April 6, 2016 7:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry
on with the installation?

Many thanks

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information.
If you are not the addressee or authorized to receive this for the
addressee, you must not use, copy, disclose, or take any action based
on this message or any information herein. If you have received this
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and delete this message.

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  • Washington DC - May 23 & 24, 2016
6

The way I do it at this point is through CPAN semi-manually.

/usr/bin/perl -MCPAN -e ‘install File::Which’

Then repeat that for the other two packages. If these still do not build you might have to do additional configuration.From: Yanni [mailto:y.goudetsidis@mail.cryst.bbk.ac.uk]
Sent: Thursday, April 7, 2016 6:07 AM
To: Bob Shaker rshaker@ARDENCOMPANIES.COM; rt-users@lists.bestpractical.com; iainr@inf.ed.ac.uk
Subject: Re: [rt-users] Installing RT on Centos7

Thanks Bod

I noticed that at the end of the “make fixdeps” output it said:

You haven’t configured the CPAN shell yet.
Please run /usr/bin/perl -MCPAN -e shell to configure it.
make: *** [fixdeps] Error 1

So I did exaclty that and accepted all the defaults. I then run “make fixdeps” again and it installed most dependencies except 3 shown below:

SMIME missing dependencies:
File::Which …MISSING
GPG missing dependencies:
File::Which …MISSING
CORE missing dependencies:
Plack::Handler::Starlet …MISSING

Could you please let me know how I can manually install them?

Thank you

7

Unfortunately it fails at the end.

/usr/bin/perl -MCPAN -e ‘install File::Which’
outputs: Can’t locate object method “install” via package “File::Which” at -e line 1

/usr/bin/perl -MCPAN -e ‘install Plack::Handler::Starlet’
seems to start building the module but fails in the end. The last few lines of the output is:

Test Summary Report
t/11multi-sockets.t (Wstat: 25088 Tests: 0 Failed: 0)
Non-zero exit status: 98
Parse errors: No plan found in TAP output
Files=14, Tests=130, 19 wallclock secs ( 0.06 usr 0.01 sys + 2.28 cusr 0.70 csys = 3.05 CPU)
Result: FAIL
Failed 1/14 test programs. 0/130 subtests failed.
make: *** [test_dynamic] Error 255
KAZUHO/Starlet-0.29.tar.gz
/usr/bin/make test – NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports KAZUHO/Starlet-0.29.tar.gz
Running make install
make test had returned bad status, won’t install without force

Should I force it or is it not recommended?On 07/04/16 13:12, Bob Shaker wrote:

The way I do it at this point is through CPAN semi-manually.

/usr/bin/perl -MCPAN -e ‘install File::Which’

Then repeat that for the other two packages. If these still do not build you might have to do additional configuration.

-----Original Message-----
From: Yanni [mailto:y.goudetsidis@mail.cryst.bbk.ac.uk]
Sent: Thursday, April 7, 2016 6:07 AM
To: Bob Shaker rshaker@ARDENCOMPANIES.COM; rt-users@lists.bestpractical.com; iainr@inf.ed.ac.uk
Subject: Re: [rt-users] Installing RT on Centos7

Thanks Bod

I noticed that at the end of the “make fixdeps” output it said:

You haven’t configured the CPAN shell yet.
Please run /usr/bin/perl -MCPAN -e shell to configure it.
make: *** [fixdeps] Error 1

So I did exaclty that and accepted all the defaults. I then run “make fixdeps” again and it installed most dependencies except 3 shown below:

SMIME missing dependencies:
File::Which …MISSING
GPG missing dependencies:
File::Which …MISSING
CORE missing dependencies:
Plack::Handler::Starlet …MISSING

Could you please let me know how I can manually install them?

Thank you

On 06/04/16 13:26, Bob Shaker wrote:

You should continue through the process as normal.
Install the dependencies through make fixdeps, and after that process finishes, manually install anything that did not automatically resolve itself.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Yanni
Sent: Wednesday, April 6, 2016 7:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on with the installation?

Many thanks

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.

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Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.

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8

Send the output of the following commands run as root:

yum repolist

rpm -qa | grep -i perl

John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)On Thu, Apr 7, 2016 at 10:01 AM, Yanni y.goudetsidis@mail.cryst.bbk.ac.uk wrote:

Unfortunately it fails at the end.

/usr/bin/perl -MCPAN -e ‘install File::Which’
outputs: Can’t locate object method “install” via package “File::Which” at
-e line 1

/usr/bin/perl -MCPAN -e ‘install Plack::Handler::Starlet’
seems to start building the module but fails in the end. The last few
lines of the output is:

Test Summary Report

t/11multi-sockets.t (Wstat: 25088 Tests: 0 Failed: 0)
Non-zero exit status: 98
Parse errors: No plan found in TAP output
Files=14, Tests=130, 19 wallclock secs ( 0.06 usr 0.01 sys + 2.28 cusr
0.70 csys = 3.05 CPU)
Result: FAIL
Failed 1/14 test programs. 0/130 subtests failed.
make: *** [test_dynamic] Error 255
KAZUHO/Starlet-0.29.tar.gz
/usr/bin/make test – NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports KAZUHO/Starlet-0.29.tar.gz
Running make install
make test had returned bad status, won’t install without force

Should I force it or is it not recommended?

On 07/04/16 13:12, Bob Shaker wrote:

The way I do it at this point is through CPAN semi-manually.

/usr/bin/perl -MCPAN -e ‘install File::Which’

Then repeat that for the other two packages. If these still do not build
you might have to do additional configuration.

-----Original Message-----
From: Yanni [mailto:y.goudetsidis@mail.cryst.bbk.ac.uk]
Sent: Thursday, April 7, 2016 6:07 AM
To: Bob Shaker rshaker@ARDENCOMPANIES.COM;
rt-users@lists.bestpractical.com; iainr@inf.ed.ac.uk
Subject: Re: [rt-users] Installing RT on Centos7

Thanks Bod

I noticed that at the end of the “make fixdeps” output it said:

You haven’t configured the CPAN shell yet.
Please run /usr/bin/perl -MCPAN -e shell to configure it.
make: *** [fixdeps] Error 1

So I did exaclty that and accepted all the defaults. I then run “make
fixdeps” again and it installed most dependencies except 3 shown below:

SMIME missing dependencies:
File::Which …MISSING
GPG missing dependencies:
File::Which …MISSING
CORE missing dependencies:
Plack::Handler::Starlet …MISSING

Could you please let me know how I can manually install them?

Thank you

On 06/04/16 13:26, Bob Shaker wrote:

You should continue through the process as normal.
Install the dependencies through make fixdeps, and after that process
finishes, manually install anything that did not automatically resolve
itself.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Yanni
Sent: Wednesday, April 6, 2016 7:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on
with the installation?

Many thanks

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If
you are not the addressee or authorized to receive this for the addressee,
you must not use, copy, disclose, or take any action based on this message
or any information herein. If you have received this message in error,
please advise the sender immediately by reply e-mail and delete this
message.

This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus
Server.

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

This message may contain confidential and/or privileged information. If
you are not the addressee or authorized to receive this for the addressee,
you must not use, copy, disclose, or take any action based on this message
or any information herein. If you have received this message in error,
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  • Washington DC - May 23 & 24, 2016
9

Thank you Jim.

Installing the previous version of the Test-TCP module did the trick.

cpan[2]> install TOKUHIROM/Test-TCP-2.14.tar.gz

and then “make fixdeps” sorted “Plack::Handler::Starlet” out.

Now the only module that’s reported missing is “File::Which”. This is what I get when I try to install it:

[root@paok rt-4.4.0]# cpanm File::Which

→ Working on File::Which
Fetching
http://www.cpan.org/authors/id/P/PL/PLICEASE/File-Which-1.21.tar.gz … OK
Configuring File-Which-1.21 … OK
Building and testing File-Which-1.21 … FAIL
! Installing File::Which failed. See
/root/.cpanm/work/1460108230.29671/build.log for details. Retry with
–force to force install it.

“make fixdeps” reports that it can not install it without force.

Install module File::Which
Running install for module ‘File::Which’
Running make for P/PL/PLICEASE/File-Which-1.21.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/File-Which-1.21-U29XMR
Has already been made
Running make test
Has already been tested within this command
Running make install
make test had returned bad status, won’t install without force

Is it OK if I force it?

10

Are there any useful log messages in:

/root/.cpanm/work/1460108230.29671/build.log

?On 4/8/16 5:42 AM, Yanni wrote:

Thank you Jim.

Installing the previous version of the Test-TCP module did the trick.

cpan[2]> install TOKUHIROM/Test-TCP-2.14.tar.gz and then “make fixdeps”
sorted “Plack::Handler::Starlet” out. Now the only module that’s
reported missing is “File::Which”. This is what I get when I try to
install it:
[root@paok rt-4.4.0]# cpanm File::Which

→ Working on File::Which
Fetching
http://www.cpan.org/authors/id/P/PL/PLICEASE/File-Which-1.21.tar.gz … OK
Configuring File-Which-1.21 … OK
Building and testing File-Which-1.21 … FAIL
! Installing File::Which failed. See
/root/.cpanm/work/1460108230.29671/build.log for details. Retry with
–force to force install it.

“make fixdeps” reports that it can not install it without force.

Install module File::Which
Running install for module ‘File::Which’
Running make for P/PL/PLICEASE/File-Which-1.21.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/File-Which-1.21-U29XMR
Has already been made
Running make test
Has already been tested within this command
Running make install
make test had returned bad status, won’t install without force

Is it OK if I force it?

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016
11

[root@jimmy rt-4.4.0]# yum repolist
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

  • base: centos.serverspace.co.uk
  • epel: epel.check-update.co.uk
  • extras: centos.serverspace.co.uk
  • updates: mirrors.clouvider.net
    repo id repo name status
    !base/7/x86_64 CentOS-7 -
    Base 9,007
    !epel/x86_64 Extra Packages for Enterprise Linux 7 -
    x86_64 9,739
    !extras/7/x86_64 CentOS-7 - Extras 264
    !mysql-connectors-community/x86_64 MySQL
    Connectors 21
    !mysql-tools-community/x86_64 MySQL Tools
    Communi 33
    !mysql56-community/x86_64 MySQL 5.6 Community Server
    214
    !sernet-samba-4.2 SerNet Samba 4.2 Packages
    (centos-7) 14
    !updates/7/x86_64 CentOS-7 -
    Updates 1,241
    repolist: 20,533

[root@jimmy rt-4.4.0]# rpm -qa | grep -i perl
perl-podlators-2.5.1-3.el7.noarch
perl-Encode-2.51-7.el7.x86_64
perl-Exporter-5.68-3.el7.noarch
perl-Carp-1.26-244.el7.noarch
perl-Pod-Simple-3.28-4.el7.noarch
perl-threads-1.87-4.el7.x86_64
perl-Compress-Raw-Zlib-2.061-4.el7.x86_64
perl-Compress-Raw-Bzip2-2.061-3.el7.x86_64
perl-Test-Harness-3.28-3.el7.noarch
perl-Digest-1.17-245.el7.noarch
perl-ExtUtils-MakeMaker-6.68-3.el7.noarch
perl-HTTP-Tiny-0.033-3.el7.noarch
perl-Text-ParseWords-3.29-4.el7.noarch
perl-Time-HiRes-1.9725-3.el7.x86_64
perl-Socket-2.010-3.el7.x86_64
perl-Pod-Escapes-1.04-286.el7.noarch
perl-Scalar-List-Utils-1.27-248.el7.x86_64
perl-threads-shared-1.43-6.el7.x86_64
perl-Getopt-Long-2.40-2.el7.noarch
perl-IO-Compress-2.061-2.el7.noarch
perl-Digest-SHA-5.85-3.el7.x86_64
perl-5.16.3-286.el7.x86_64
perl-local-lib-1.008010-3.el7.noarch
perl-ExtUtils-Install-1.58-286.el7.noarch
perl-CPAN-1.9800-286.el7.noarch
perl-GD-2.49-3.el7.x86_64
perl-parent-0.225-244.el7.noarch
perl-Time-Local-1.2300-2.el7.noarch
perl-PathTools-3.40-5.el7.x86_64
perl-File-Path-2.09-2.el7.noarch
perl-Filter-1.49-3.el7.x86_64
perl-PlRPC-0.2020-14.el7.noarch
perl-libs-5.16.3-286.el7.x86_64
perl-ExtUtils-ParseXS-3.18-2.el7.noarch
perl-Pod-Perldoc-3.20-4.el7.noarch
perl-Pod-Usage-1.63-3.el7.noarch
perl-constant-1.27-2.el7.noarch
perl-Storable-2.45-3.el7.x86_64
perl-File-Temp-0.23.01-3.el7.noarch
perl-Parse-Yapp-1.05-50.el7.noarch
perl-Data-Dumper-2.145-3.el7.x86_64
perl-Net-Daemon-0.48-5.el7.noarch
perl-DBI-1.627-4.el7.x86_64
perl-ExtUtils-Manifest-1.61-244.el7.noarch
perl-macros-5.16.3-286.el7.x86_64
perl-devel-5.16.3-286.el7.x86_64
graphviz-perl-2.30.1-19.el7.x86_64
perl-YAML-0.84-5.el7.noarch

In /root/.cpanm/work/1460108230.29671/build.log everything looks good until:

Can’t locate Env.pm in @INC (@INC contains:
/root/.cpanm/work/1460108230.29671/File-Which-1.21/blib/lib
/root/.cpanm/work/1460108230.29671/File-Which-1.21/blib/arch
/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl
/usr/lib64/perl5 /usr/share/perl5 .) at t/02_all.t line 3.
BEGIN failed–compilation aborted at t/02_all.t line 3.
t/02_all.t …
Dubious, test returned 2 (wstat 512, 0x200)
No subtests run
Can’t locate Env.pm in @INC (@INC contains:
/root/.cpanm/work/1460108230.29671/File-Which-1.21/blib/lib
/root/.cpanm/work/1460108230.29671/File-Which-1.21/blib/arch
/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl
/usr/lib64/perl5 /usr/share/perl5 .) at t/03_simple.t line 6.
BEGIN failed–compilation aborted at t/03_simple.t line 6.

Looks like your test exited with 2 before it could output anything.

t/03_simple.t …
Dubious, test returned 2 (wstat 512, 0x200)
Failed 10/10 subtests
t/04_pwhich.t … ok

Test Summary Report
t/02_all.t (Wstat: 512 Tests: 0 Failed: 0)
Non-zero exit status: 2
Parse errors: No plan found in TAP output
t/03_simple.t (Wstat: 512 Tests: 0 Failed: 0)
Non-zero exit status: 2
Parse errors: Bad plan. You planned 10 tests but ran 0.
Files=5, Tests=5, 0 wallclock secs ( 0.02 usr 0.00 sys + 0.12 cusr
0.02 csys = 0.16 CPU)
Result: FAIL
Failed 2/5 test programs. 0/5 subtests failed.
make: *** [test_dynamic] Error 255

Thank youOn 08/04/16 17:00, rt-users-request@lists.bestpractical.com wrote:

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Today’s Topics:

1. Re: Installing RT on Centos7 (John Bako)
2. Installing RT on Centos7 (Yanni)
3. Re: Installing RT on Centos7 (Jim Brandt)

Message: 1
Date: Thu, 7 Apr 2016 12:34:11 -0400
From: John Bako john.bako@nyu.edu
To: “rt-users@lists.bestpractical.com”
rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT on Centos7
Message-ID:
CAN-yL=OYRe4U=L83ngcWLOWjUD7Y2y_2ej9R4WtA=Tq3O04mkQ@mail.gmail.com
Content-Type: text/plain; charset=“utf-8”

Send the output of the following commands run as root:

yum repolist

rpm -qa | grep -i perl

–
John Bako
Manager, Scientific Computing
Department of Biology & Center for Genomics and Systems Biology
New York University
212-998-8207 (office)

On Thu, Apr 7, 2016 at 10:01 AM, Yanni y.goudetsidis@mail.cryst.bbk.ac.uk wrote:

Unfortunately it fails at the end.

/usr/bin/perl -MCPAN -e ‘install File::Which’
outputs: Can’t locate object method “install” via package “File::Which” at
-e line 1

/usr/bin/perl -MCPAN -e ‘install Plack::Handler::Starlet’
seems to start building the module but fails in the end. The last few
lines of the output is:

Test Summary Report

t/11multi-sockets.t (Wstat: 25088 Tests: 0 Failed: 0)
Non-zero exit status: 98
Parse errors: No plan found in TAP output
Files=14, Tests=130, 19 wallclock secs ( 0.06 usr 0.01 sys + 2.28 cusr
0.70 csys = 3.05 CPU)
Result: FAIL
Failed 1/14 test programs. 0/130 subtests failed.
make: *** [test_dynamic] Error 255
KAZUHO/Starlet-0.29.tar.gz
/usr/bin/make test – NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports KAZUHO/Starlet-0.29.tar.gz
Running make install
make test had returned bad status, won’t install without force

Should I force it or is it not recommended?

On 07/04/16 13:12, Bob Shaker wrote:

The way I do it at this point is through CPAN semi-manually.

/usr/bin/perl -MCPAN -e ‘install File::Which’

Then repeat that for the other two packages. If these still do not build
you might have to do additional configuration.

-----Original Message-----
From: Yanni [mailto:y.goudetsidis@mail.cryst.bbk.ac.uk]
Sent: Thursday, April 7, 2016 6:07 AM
To: Bob Shaker rshaker@ARDENCOMPANIES.COM;
rt-users@lists.bestpractical.com; iainr@inf.ed.ac.uk
Subject: Re: [rt-users] Installing RT on Centos7

Thanks Bod

I noticed that at the end of the “make fixdeps” output it said:

You haven’t configured the CPAN shell yet.
Please run /usr/bin/perl -MCPAN -e shell to configure it.
make: *** [fixdeps] Error 1

So I did exaclty that and accepted all the defaults. I then run “make
fixdeps” again and it installed most dependencies except 3 shown below:

SMIME missing dependencies:
File::Which …MISSING
GPG missing dependencies:
File::Which …MISSING
CORE missing dependencies:
Plack::Handler::Starlet …MISSING

Could you please let me know how I can manually install them?

Thank you

On 06/04/16 13:26, Bob Shaker wrote:

You should continue through the process as normal.
Install the dependencies through make fixdeps, and after that process
finishes, manually install anything that did not automatically resolve
itself.

-----Original Message-----
From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On
Behalf Of Yanni
Sent: Wednesday, April 6, 2016 7:53 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7

Hello

I’m trying to install RT 4.4 on Centos7 but I’m stuck on: make testdeps.
Almost all dependencies are marked as MISSING.

Can someone please tell me what do I have to do, so that I can carry on
with the installation?

Many thanks

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Message: 2
Date: Fri, 08 Apr 2016 10:42:33 +0100
From: Yanni y.goudetsidis@mail.cryst.bbk.ac.uk
To: “rt-users@lists.bestpractical.com”
rt-users@lists.bestpractical.com
Subject: [rt-users] Installing RT on Centos7
Message-ID: 57077D09.5010901@mail.cryst.bbk.ac.uk
Content-Type: text/plain; charset=“iso-8859-1”; Format=“flowed”

Thank you Jim.

Installing the previous version of the Test-TCP module did the trick.

cpan[2]> install TOKUHIROM/Test-TCP-2.14.tar.gz

and then “make fixdeps” sorted “Plack::Handler::Starlet” out.

Now the only module that’s reported missing is “File::Which”. This is what I get when I try to install it:

[root@paok rt-4.4.0]# cpanm File::Which

→ Working on File::Which
Fetching
http://www.cpan.org/authors/id/P/PL/PLICEASE/File-Which-1.21.tar.gz … OK
Configuring File-Which-1.21 … OK
Building and testing File-Which-1.21 … FAIL
! Installing File::Which failed. See
/root/.cpanm/work/1460108230.29671/build.log for details. Retry with
–force to force install it.

“make fixdeps” reports that it can not install it without force.

Install module File::Which
Running install for module ‘File::Which’
Running make for P/PL/PLICEASE/File-Which-1.21.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/File-Which-1.21-U29XMR
Has already been made
Running make test
Has already been tested within this command
Running make install
make test had returned bad status, won’t install without force

Is it OK if I force it?

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Message: 3
Date: Fri, 8 Apr 2016 09:06:30 -0400
From: Jim Brandt jbrandt@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Installing RT on Centos7
Message-ID: 5707ACD6.30805@bestpractical.com
Content-Type: text/plain; charset=windows-1252; format=flowed

Are there any useful log messages in:

/root/.cpanm/work/1460108230.29671/build.log

?

On 4/8/16 5:42 AM, Yanni wrote:

Thank you Jim.

Installing the previous version of the Test-TCP module did the trick.

cpan[2]> install TOKUHIROM/Test-TCP-2.14.tar.gz and then “make fixdeps”
sorted “Plack::Handler::Starlet” out. Now the only module that’s
reported missing is “File::Which”. This is what I get when I try to
install it:
[root@paok rt-4.4.0]# cpanm File::Which

→ Working on File::Which
Fetching
http://www.cpan.org/authors/id/P/PL/PLICEASE/File-Which-1.21.tar.gz … OK
Configuring File-Which-1.21 … OK
Building and testing File-Which-1.21 … FAIL
! Installing File::Which failed. See
/root/.cpanm/work/1460108230.29671/build.log for details. Retry with
–force to force install it.

“make fixdeps” reports that it can not install it without force.

Install module File::Which
Running install for module ‘File::Which’
Running make for P/PL/PLICEASE/File-Which-1.21.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/File-Which-1.21-U29XMR
Has already been made
Running make test
Has already been tested within this command
Running make install
make test had returned bad status, won’t install without force

Is it OK if I force it?

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12

For those who may need it, I just did a quick fresh install of RT 4.4.0
on Centos 7 with only rpm dependencies. I collected some, rebuild others
and put everything here:

http://rt.easter-eggs.org/rpms/el7/README.txt

I give this without any warranty :wink:

13

For those who may need it, I just did a quick fresh install of RT 4.4.0
on Centos 7 with only rpm dependencies. I collected some, rebuild others
and put everything here:

http://rt.easter-eggs.org/rpms/el7/README.txt

I give this without any warranty ;
Thanks, I just did a fresh install on C7 using mostly rpms and cpan for
the remaining dependancies.
I might try your set instead. Nothing on that instance yet and using
configmgmt so easily tried.

Regards,

Joop

14

Emmanuel

Your set of rpms sorted out my missing “File::Which” dependency.

Many thanks for sharing.
YanniOn 11/04/16 17:00, rt-users-request@lists.bestpractical.com wrote:

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Today’s Topics:

1. Installing RT on Centos7 (Yanni)
2. CustomField Mandatory on Ticket Creation (Bartosz Maciejewski)
3. Re: Installing RT on Centos7 (Emmanuel Lacour)
4. Re: Installing RT on Centos7 (Joop)

For those who may need it, I just did a quick fresh install of RT
4.4.0 on Centos 7 with only rpm dependencies. I collected some,
rebuild others and put everything here:
http://rt.easter-eggs.org/rpms/el7/README.txt I give this without any
warranty :wink: ------------------------------ Message: 4 Date: Mon, 11
Apr 2016 15:32:00 +0200 From: Joop jvdwege@xs4all.nl To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Installing RT
on Centos7 Message-ID: 570BA750.8070902@xs4all.nl Content-Type:
text/plain; charset=windows-1252 On 11-4-2016 13:36, Emmanuel Lacour
wrote:

For those who may need it, I just did a quick fresh install of RT 4.4.0
on Centos 7 with only rpm dependencies. I collected some, rebuild others
and put everything here:

http://rt.easter-eggs.org/rpms/el7/README.txt

I give this without any warranty ;
Thanks, I just did a fresh install on C7 using mostly rpms and cpan for
the remaining dependancies.
I might try your set instead. Nothing on that instance yet and using
configmgmt so easily tried.

Regards,

Joop

Subject: Digest Footer

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End of rt-users Digest, Vol 145, Issue 7

15

For those who may need it, I just did a quick fresh install of RT 4.4.0
on Centos 7 with only rpm dependencies. I collected some, rebuild others
and put everything here:

http://rt.easter-eggs.org/rpms/el7/README.txt

Allow me to ask something:

On my FreeBSD, I usually just do the following - for instance:

tar zxvf rt-4.4.0.tar.gz
cd rt-4.4.0
./configure --prefix=/opt/rt4
–with-db-host=localhost
–with-db-rt-user=rt4user
–with-db-rt-pass=rXXXXX
–with-web-user=www
–with-web-group=www
–with-rt-group=rt4
–enable-graphviz
–enable-gd
–enable-gpg
–with-web-handler=modperl2

make testdeps

In the output of testdeps will be the modules makrked as MISSING. I just
get the output and run the install using the cpan shell

cpan> install mod1 mod2…modN
cpan> exit

make testdeps # again and install what failed to install…

Why on Linux you have to install even what is probably already installed?

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
“Oh, the cruft.”

16

Le 12/04/2016 13:00, Yanni a �crit :

Emmanuel

Your set of rpms sorted out my missing “File::Which” dependency.

you’re welcome :slight_smile:

Easter-eggs Sp�cialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

17

Thank You Emmanuel!

Even though your rpm bundle didnt help me completely, but it did save me a lot of time…Thanks again

18

Hello,

I am brand new to RT and I’m in the process of trying to install it.

I know this thread is old but I really like having all the information located in one thread instead of having to read many threads on the topic.

First I would like to thank Emmanuel_Lacour for his list above this helped a lot of missing things.

I still have a few deps that I cannot fix. See below:

SOME DEPENDENCIES WERE MISSING.
CLI missing dependencies:
        Term::ReadKey ...MISSING
GPG missing dependencies:
        PerlIO::eol ...MISSING
MYSQL missing dependencies:
        DBD::mysql >= 2.1018 ...MISSING

Perl library path for /bin/perl:
    /root/perl5/lib/perl5/5.16.3/x86_64-linux-thread-multi
    /root/perl5/lib/perl5/5.16.3
    /root/perl5/lib/perl5/x86_64-linux-thread-multi
    /root/perl5/lib/perl5
    /usr/local/lib64/perl5
    /usr/local/share/perl5
    /usr/lib64/perl5/vendor_perl
    /usr/share/perl5/vendor_perl
    /usr/lib64/perl5
    /usr/share/perl5
    .
make: *** [fixdeps] Error 1

How can I fix these issues?

I thank you in advance for your help.

19

If you scroll back up in the output (I know, theres a lot) you’ll see messaging for when a given failed lib tried to install, and there will be some error messages. Need those.

My guess without further info is you didn’t install the compiler tools. On centos I think you’ll want to run:

yum groupinstall 'Development Tools'

And then try the make fixdeps again.

20

Todd,

Thnx for the tip you are correct I did not install the Development Tools.

After installing them I have only 1 error now for mysql as follows. I have included the complete output:

[root@shnmon01 rt-4.4.3]# make fixdeps
/bin/perl ./sbin/rt-test-dependencies --install --with-mysql --with-fastcgi
perl:
        >=5.10.1(5.16.3) ...found
users:
        rt group (apache) ...found
        bin owner (root) ...found
        libs owner (root) ...found
        libs group (bin) ...found
        web owner (apache) ...found
        web group (apache) ...found
CLI dependencies:
        Text::ParseWords ...found
        Term::ReadKey ...found
        Getopt::Long >= 2.24 ...found
        HTTP::Request::Common ...found
        Term::ReadLine ...found
        LWP >= 6.02 ...found
CORE dependencies:
        Storable >= 2.08 ...found
        Net::IP ...found
        URI::QueryParam ...found
        Business::Hours ...found
        Encode >= 2.64 ...found
        Crypt::Eksblowfish ...found
        Module::Versions::Report >= 1.05 ...found
        List::MoreUtils ...found
        Errno ...found
        DBI >= 1.37 ...found
        Devel::StackTrace >= 1.19 ...found
        HTTP::Message >= 6.0 ...found
        Text::Password::Pronounceable ...found
        Devel::GlobalDestruction ...found
        Time::ParseDate ...found
        IPC::Run3 ...found
        Tree::Simple >= 1.04 ...found
        HTML::Scrubber >= 0.08 ...found
        HTML::Quoted ...found
        Data::Page::Pageset ...found
        Sys::Syslog >= 0.16 ...found
        Mail::Mailer >= 1.57 ...found
        Data::GUID ...found
        HTML::Mason >= 1.43 ...found
        HTML::Entities ...found
        LWP::Simple ...found
        Symbol::Global::Name >= 0.04 ...found
        URI >= 1.59 ...found
        DateTime::Format::Natural >= 0.67 ...found
        Plack >= 1.0002 ...found
        File::Glob ...found
        Text::Wrapper ...found
        Regexp::Common::net::CIDR ...found
        Log::Dispatch >= 2.30 ...found
        HTML::FormatText::WithLinks::AndTables >= 0.06 ...found
        DateTime >= 0.44 ...found
        CGI::Emulate::PSGI ...found
        Text::Quoted >= 2.07 ...found
        Regexp::IPv6 ...found
        CGI >= 3.38 ...found
        Class::Accessor::Fast ...found
        CSS::Squish >= 0.06 ...found
        DateTime::Locale >= 0.40 ...found
        CGI::PSGI >= 0.12 ...found
        Apache::Session >= 1.53 ...found
        Date::Extract >= 0.02 ...found
        Digest::SHA ...found
        HTML::Mason::PSGIHandler >= 0.52 ...found
        MIME::Entity >= 5.504 ...found
        Locale::Maketext::Lexicon >= 0.32 ...found
        Role::Basic >= 0.12 ...found
        Module::Refresh >= 0.03 ...found
        Digest::base ...found
        File::Temp >= 0.19 ...found
        Date::Manip ...found
        Locale::Maketext >= 1.06 ...found
        HTML::RewriteAttributes >= 0.05 ...found
        Text::Template >= 1.44 ...found
        Scalar::Util ...found
        CGI::Cookie >= 1.20 ...found
        XML::RSS >= 1.05 ...found
        Text::WikiFormat >= 0.76 ...found
        File::Spec >= 0.8 ...found
        DBIx::SearchBuilder >= 1.65 ...found
        Regexp::Common ...found
        File::ShareDir ...found
        Digest::MD5 >= 2.27 ...found
        CSS::Minifier::XS ...found
        Data::ICal ...found
        Pod::Select ...found
        HTML::FormatText::WithLinks >= 0.14 ...found
        Scope::Upper ...found
        Mail::Header >= 2.12 ...found
        Locale::Maketext::Fuzzy >= 0.11 ...found
        Time::HiRes ...found
        MIME::Types ...found
        Email::Address::List >= 0.02 ...found
        Convert::Color ...found
        JavaScript::Minifier::XS ...found
        Clone ...found
        Net::CIDR ...found
        JSON ...found
        UNIVERSAL::require ...found
        Email::Address >= 1.908 ...found
        Plack::Handler::Starlet ...found
FASTCGI dependencies:
        FCGI >= 0.74 ...found
GPG dependencies:
        File::Which ...found
        PerlIO::eol ...found
        GnuPG::Interface ...found
GRAPHVIZ dependencies:
        IPC::Run >= 0.90 ...found
        GraphViz ...found
MAILGATE dependencies:
        Pod::Usage ...found
        LWP::UserAgent >= 6.02 ...found
        Getopt::Long ...found
        LWP::Protocol::https ...found
        Mozilla::CA ...found
MYSQL dependencies:
        DBD::mysql >= 2.1018 ...MISSING

Install module DBD::mysql
Reading '/root/.cpan/Metadata'
  Database was generated on Sun, 11 Nov 2018 11:41:03 GMT
Running install for module 'DBD::mysql'
Running make for M/MI/MICHIELB/DBD-mysql-4.048.tar.gz
Checksum for /root/.cpan/sources/authors/id/M/MI/MICHIELB/DBD-mysql-4.048.tar.gz ok

  CPAN.pm: Building M/MI/MICHIELB/DBD-mysql-4.048.tar.gz

Can't exec "mysql_config": No such file or directory at Makefile.PL line 89.

Cannot find the file 'mysql_config'! Your execution PATH doesn't seem
not contain the path to mysql_config. Resorting to guessed values!


PLEASE NOTE:

For 'make test' to run properly, you must ensure that the
database user 'root' can connect to your MySQL server
and has the proper privileges that these tests require such
as 'drop table', 'create table', 'drop procedure', 'create procedure'
as well as others.

mysql> grant all privileges on test.* to 'root'@'localhost' identified by 's3kr1t';

You can also optionally set the user to run 'make test' with:

perl Makefile.PL --testuser=username

Can't exec "mysql_config": No such file or directory at Makefile.PL line 603.
Can't find mysql_config. Use --mysql_config option to specify where mysql_config is located
Failed to determine directory of mysql.h. Use

  perl Makefile.PL --cflags=-I<dir>

to set this directory. For details see DBD::mysql::INSTALL,
section "C Compiler flags" or type

  perl Makefile.PL --help
Warning: No success on command[/usr/bin/perl Makefile.PL]
  MICHIELB/DBD-mysql-4.048.tar.gz
  /usr/bin/perl Makefile.PL -- NOT OK
Running make test
  Make had some problems, won't test
Running make install
  Make had some problems, won't install
SMIME dependencies:
        String::ShellQuote ...found
        File::Which ...found
        Crypt::X509 ...found
perl:
        >=5.10.1(5.16.3) ...found
users:
        rt group (apache) ...found
        bin owner (root) ...found
        libs owner (root) ...found
        libs group (bin) ...found
        web owner (apache) ...found
        web group (apache) ...found
CLI dependencies:
        Text::ParseWords ...found
        Term::ReadKey ...found
        Getopt::Long >= 2.24 ...found
        HTTP::Request::Common ...found
        Term::ReadLine ...found
        LWP >= 6.02 ...found
CORE dependencies:
        Storable >= 2.08 ...found
        Net::IP ...found
        URI::QueryParam ...found
        Business::Hours ...found
        Encode >= 2.64 ...found
        Crypt::Eksblowfish ...found
        Module::Versions::Report >= 1.05 ...found
        List::MoreUtils ...found
        Errno ...found
        DBI >= 1.37 ...found
        Devel::StackTrace >= 1.19 ...found
        HTTP::Message >= 6.0 ...found
        Text::Password::Pronounceable ...found
        Devel::GlobalDestruction ...found
        Time::ParseDate ...found
        IPC::Run3 ...found
        Tree::Simple >= 1.04 ...found
        HTML::Scrubber >= 0.08 ...found
        HTML::Quoted ...found
        Data::Page::Pageset ...found
        Sys::Syslog >= 0.16 ...found
        Mail::Mailer >= 1.57 ...found
        Data::GUID ...found
        HTML::Mason >= 1.43 ...found
        HTML::Entities ...found
        LWP::Simple ...found
        Symbol::Global::Name >= 0.04 ...found
        URI >= 1.59 ...found
        DateTime::Format::Natural >= 0.67 ...found
        Plack >= 1.0002 ...found
        File::Glob ...found
        Text::Wrapper ...found
        Regexp::Common::net::CIDR ...found
        Log::Dispatch >= 2.30 ...found
        HTML::FormatText::WithLinks::AndTables >= 0.06 ...found
        DateTime >= 0.44 ...found
        CGI::Emulate::PSGI ...found
        Text::Quoted >= 2.07 ...found
        Regexp::IPv6 ...found
        CGI >= 3.38 ...found
        Class::Accessor::Fast ...found
        CSS::Squish >= 0.06 ...found
        DateTime::Locale >= 0.40 ...found
        CGI::PSGI >= 0.12 ...found
        Apache::Session >= 1.53 ...found
        Date::Extract >= 0.02 ...found
        Digest::SHA ...found
        HTML::Mason::PSGIHandler >= 0.52 ...found
        MIME::Entity >= 5.504 ...found
        Locale::Maketext::Lexicon >= 0.32 ...found
        Role::Basic >= 0.12 ...found
        Module::Refresh >= 0.03 ...found
        Digest::base ...found
        File::Temp >= 0.19 ...found
        Date::Manip ...found
        Locale::Maketext >= 1.06 ...found
        HTML::RewriteAttributes >= 0.05 ...found
        Text::Template >= 1.44 ...found
        Scalar::Util ...found
        CGI::Cookie >= 1.20 ...found
        XML::RSS >= 1.05 ...found
        Text::WikiFormat >= 0.76 ...found
        File::Spec >= 0.8 ...found
        DBIx::SearchBuilder >= 1.65 ...found
        Regexp::Common ...found
        File::ShareDir ...found
        Digest::MD5 >= 2.27 ...found
        CSS::Minifier::XS ...found
        Data::ICal ...found
        Pod::Select ...found
        HTML::FormatText::WithLinks >= 0.14 ...found
        Scope::Upper ...found
        Mail::Header >= 2.12 ...found
        Locale::Maketext::Fuzzy >= 0.11 ...found
        Time::HiRes ...found
        MIME::Types ...found
        Email::Address::List >= 0.02 ...found
        Convert::Color ...found
        JavaScript::Minifier::XS ...found
        Clone ...found
        Net::CIDR ...found
        JSON ...found
        UNIVERSAL::require ...found
        Email::Address >= 1.908 ...found
        Plack::Handler::Starlet ...found
FASTCGI dependencies:
        FCGI >= 0.74 ...found
GPG dependencies:
        File::Which ...found
        PerlIO::eol ...found
        GnuPG::Interface ...found
GRAPHVIZ dependencies:
        IPC::Run >= 0.90 ...found
        GraphViz ...found
MAILGATE dependencies:
        Pod::Usage ...found
        LWP::UserAgent >= 6.02 ...found
        Getopt::Long ...found
        LWP::Protocol::https ...found
        Mozilla::CA ...found
MYSQL dependencies:
        DBD::mysql >= 2.1018 ...MISSING
SMIME dependencies:
        String::ShellQuote ...found
        File::Which ...found
        Crypt::X509 ...found

SOME DEPENDENCIES WERE MISSING.
MYSQL missing dependencies:
        DBD::mysql >= 2.1018 ...MISSING

Perl library path for /bin/perl:
    /usr/local/lib64/perl5
    /usr/local/share/perl5
    /usr/lib64/perl5/vendor_perl
    /usr/share/perl5/vendor_perl
    /usr/lib64/perl5
    /usr/share/perl5
    .
make: *** [fixdeps] Error 1