Installing request-tracker3.6 on Debian

RT Users
1

To RT admins and developers whom it may concern:

I was installing request-tracker3.6 on Debian lenny/sid, and noticed that
there were additional steps that I had to take that were not obvious from
/usr/share/doc/request-tracker3.6/NOTES.Debian.gz
I’ll attempt to recall them.

I used mod_fastcgi. For this I had to do the following.

  1. Put the include statement AHEAD of the virtual host section

    LoadModule fastcgi_module /usr/lib/apache/1.3/mod_fastcgi.so
    AddModule mod_fastcgi.c
    Include “/etc/request-tracker3.6/apache-fastcgi.conf”

    NameVirtualHost *:8081
    <VirtualHost *:8081>
    ServerAdmin ######l@ ######l@myyy.zzz ######l@yyy.zzz
    DocumentRoot /usr/share/request- tracker3.6/html
    ErrorLog /var/log/request-tracker3.6/rt_error
    CustomLog /var/log/request-tracker3.6/rt_access common

Error messages went away after performing the following steps, but
no request tracker page materialized until the include was ahead
of the VirtualHost section

  1. install libapache-mod-fastcgi
    apt-get install libapache-mod-fastcgi
  2. CGI/Fast.pm was missing so I had to install libcgi-fast-perl
    apt-get install libcgi-fast-perl

4 In /etc/request-tracker3.6/apache-fastcgi.conf
don’t believe the comment

These are set properly by the libapache-mod-fastcgi package

#AddHandler fastcgi-script fcgi
#FastCgiIpcDir /var/run/fastcgi
and go ahead and uncomment the lines, because the comment
is wrong! If you leave them commented, you will find that
libapache-mod-fastcgi installs /etc/apache/conf.d/fastcgi.conf
which has the line
FastCgiIpcDir /var/lib/apache/fastcgi
which will then need to be commented out to avoid a conflict

AddHandler fastcgi-script .fcgi #FastCgiWrapper /usr/lib/apache/suexec # the next directory is already defined as /etc/apache/logs/fastcgi/ # FastCgiIpcDir /var/lib/apache/fastcgi

And if you don’t uncomment those lines, then
you need to create the directory /etc/apache./logs/fastcgi
and make it writable by the apache user (in my case
www-data) or there will be an error messge.

Fortunately /var/run has permissions
drwxrwxrwxt
so it is writable.

Cheers,
FL